Customer Service Representative
3 months ago
** Customer Service Representative - Store #05 Full Time**
**Job Category****:** Front End **Requisition Number****:** CUSTO012895 Showing 1 location **Job Details**
**Description**
**JOB SUMMARY:**
The Customer Service Representative position must provide and maintain high standards of customer service in the store's front-end operations; to supervise and direct all front-end activities and operations to ensure that the work shifts of personnel working at the front end contribute to the financial best interests of the store. CSRs will run the floor in the absence of the Customer Service Team Leader and will work a combination of early, mid, and late shifts.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
* Observe all store rules and company policies.
* Observe shift operating hours at all times as scheduled or assigned by the store team leader.
* Adhere to all local, state and federal health and civil code regulations.
* Be qualified, knowledgeable, able and prepared to perform all of the duties of an experienced cashier when assigned or requested to do so.
* Maintain effective work schedules for front end personnel to meet business volume and traffic requirements; minimize customer inconvenience and excessive waiting periods.
* Ensure that cashiers are assisted with price checks in a prompt and timely manner.
* Keep store management informed of pricing problem areas or items that are not on file in front end computers or electronic point?of?sale Price Look Up files.
* Assist checkers and customers with refunds, over-rings and other transactions requiring supervisory approvals or overrides.
* Approve customer checks and assist customers with courtesy check cashing application forms.
* Handle cash pickups as requested.
* Handle change order requests and register loans as needed.
* Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
* Process all of the various types of sales transactions accepted by the store including but not necessarily limited to authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers' coupons, gift certificates, etc. in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.
* Assist customers if required with bulk products that they may have difficulty in handling.
* Maintain a regular and effective housekeeping program of the front-end area.
**Safety**
* Implement and maintain security program for front end and receiving areas in accordance with company standards and policies.
* Must actively use/manage the participation of axonify.
* Must comply with company safety observation policies.
**POSITION REQUIREMENTS AND CONDITIONS****:**
**Education/Experience/Skills**
* Must have at least 6 months of cashier experience within the company.
* Fluent in both, English and Spanish preferred.
* Must possess the math skills (tenth grade level) necessary to supervise and handle sales transactions, tender change, verify vendor invoice charges and counts, calculate gross margins and ad losses, estimate labor requirements based on sales volume projections, and be able to balance cash receipts or troubleshoot errors or discrepancies in cash or column balances.
* Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, coworkers and customers.
* Customer Service Focused.
* Be an example of the Northgate Values.
* Ability to work a combination of early, mid, and late shifts.
* Must be able to be relocate to a store within 15 20 miles from home depending on the needs of the business.
**Physical Demands and Conditions**
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
* While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
* The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
* The employee must occasionally exert or lift up to 50 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
* Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
* The job requires the ability to travel.
* The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.
**IMPORTANT DISCLAIMER NOTICE**
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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