Production Support Engineer

3 weeks ago


Seattle, United States CareerBuilder Full time

Strong experience in Linux, Unix, shell scripting

Strong experience troubleshooting Java and C++ based application

Must have experience in middleware technologies e.g. CORBA,AIX, MQ, File transfer

Experience in L2/L3 Incident management and release management.

Experience of handling legacy and complex applications

Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software
Data centers, backups etc. Working with onsite and offshore teams , system alerts, monitoring,etc.
Environment setup and release management as per Block point requirement
Disaster recovery

Admin experience of passwords , permissions
Create long range disaster recovery
Customer feedback survey
Manages and monitor system performance. proactively monitor the Platform to ensure secure services with minimum downtime
Sets up and maintains documentation and standards
Performance analysis and tuning , Best practices implemented on current system
L2/L3 ticket support
Troubleshooting and Issue resolution within SLA.
Coordinate with other applications SMEs to troubleshoot
Support Major incident management
On call support
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