Product Support Representative
3 weeks ago
Product Support Representative
Summary
**Title:** Product Support Representative
**ID:** 2044186
**Location:** Tukwila, WA
**Job Function :** Sales
Description
We are looking for a **Product Support Representative** . The **Product Support Representative** assists customers, sales and field service personnel by providing technical advice and information on production equipment in assigned product families, based on product performance data from customers and field service engineers. The **Product Support Representative** will also coordinate problem resolution which may require customer notifications via written notification.
The ideal candidate must be a self-starter, have a willingness to learn, must have great people skills, charismatic, excellent communication skills and focused on the customer experience. Responsible for handling product support calls, guiding callers through problem resolution. The individual must also mechanically inclined.
A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.
At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team.
BrandSafway offers a competitive benefits package that includes medical, dental, vision, life, and disability insurance along with a generous 401k plan. Salary range for this position is $24 - $26 per hour. This range represents the anticipated low and high end of the salary for this position.
**Responsibilities**
+ Actively listen to and enable customers with solutions to common problems.
+ Ensure customer escalation process is followed to assist both internal and external customers to resolve mechanical, electrical, software and/or process problems associated with the operation, programming, troubleshooting and maintenance of SafeWorks product offerings.
+ Administers warranty policy for assigned products.
+ May perform other special projects and evolved duties as assigned.
**Qualifications**
+ High School Diploma or equivalent.
+ At least two years of directly related customer-facing product support and troubleshooting experience for a manufacturer of electromechanical equipment.
+ Proficiency in technical writing as demonstrated by at least two years of experience drafting documents such as service bulletins or product manuals for such equipment of an industrial company.
+ Strong mechanical aptitude.
+ Electrical troubleshooting skills and ability to read schematics. Must have a demonstrated ability to logically lead customers through technical problem-solving events.
+ Prior experience conducting training classes and/or who have demonstrated stand-up presentation skills.
+ Excellent verbal and written communication skills.
+ Computer experience needed with strong working knowledge of MS Office applications.
+ Ability to adapt to changing priorities in a fast-paced environment.
+ Safety first attitude.
+ Positive attitude, self-motivated.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
**Notice to all potential job candidates:**
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.
-
Product Support Sales Representative
1 week ago
Seattle, United States The Papé Group Inc Full timePAPE' KENWORTH - SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape' Kenworth, Sales Representative, Support, Sales, Representative, Product, Manufacturing, Technology
-
Product Support Sales Representative
2 weeks ago
Seattle, United States Pape Trucks Inc Full timeJob DescriptionJob DescriptionPAPE’ KENWORTH – SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE:Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West,...
-
Product Support Sales Representative
2 weeks ago
Seattle, United States Pape' Kenworth Full timeJob DescriptionJob DescriptionPAPE’ KENWORTH – SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE:Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West,...
-
Product Support Sales Representative
2 weeks ago
Seattle, United States Pape' Kenworth Full timeJob DescriptionJob DescriptionPAPE’ KENWORTH – SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE:Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West,...
-
Client Service Support Representative
4 days ago
Seattle, United States Laboratory Service Inc Full timeLabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Customer Service Support Representative
4 days ago
Seattle, Washington, United States Labcorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Product Support Engineer
4 days ago
Seattle, United States Diverse Lynx Full timeTitle: Product Support Engineer Location: Seattle, WA - Onsite Duration: 12+ Months contract Job Description: Role Description: Customer L1 Support Engineer.Should have good soft skills and skills to manage end users. Competencies: EIS : Product Support - Product Engineering Experience (Years): 2-4 Essential Skills: EIS : Product Support - Product...
-
Revenue Support Representative
1 week ago
Seattle, United States Common Spirit Full timeOverview Virginia Mason Franciscan Health is a 336 bed non-profit facility providing quality health care to patients and communities in and around Seattle Washington. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. Just as...
-
Product Support Specialist
1 week ago
Seattle, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Revenue Support Representative
1 week ago
Seattle, United States CommonSpirit Health Full timeVirginia Mason Franciscan Health is a 336 bed non-profit facility providing quality health care to patients and communities in and around Seattle Washington. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. Just as Virginia Mason...
-
Revenue Support Representative
2 weeks ago
Seattle, United States Virginia Mason Franciscan Health Full timeOverview Virginia Mason Franciscan Health is a 336 bed non-profit facility providing quality health care to patients and communities in and around Seattle Washington. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. Just as Virginia...
-
Production Support Engineer
2 days ago
Seattle, United States Diverse Lynx Full timeRole: Production Support Engineer Location: Seattle, WA / Bellevue, WA (Onsite) Contract JD:- Customer L1 Support Engineer. Should have good soft skills and skills to manage end users. Associate should have good interest to work on support; good communication and soft skills with customer empathy and sympathy . Should have minimum technical...
-
Service Support Representative
4 days ago
Seattle, United States MacDonald-Miller Facility Solutions Full timeAt MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired....
-
Senior Product Manager Technical
1 month ago
Seattle, United States Amazon.com Services LLC Full timeAre you interested in innovating and influencing to improve the WW selling partner contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking...
-
Production Support Specialist
4 days ago
Seattle, Washington, United States CRH Full timeJob ID: 495582 Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to...
-
Seattle, United States Figma Full timeFigma, Inc. Director, Learning and Performance, Product Support Seattle , Washington Apply Now Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products - from start to finish. Whether it's consolidating tools, simplifying...
-
Product Owner
1 month ago
Seattle, United States iLink Digital Full timeRequirements:Product Owners are responsible for defining requirements, assisting with the overall product roadmap/vision, and driving value at the scrum team level. Product Owners work closely with teams and are the “voice of the customer”, ensuring the needs of the end-user are incorporated into the product from design to deployment. Product owners are...
-
Product Owner
3 weeks ago
Seattle, United States iLink Digital Full timeRequirements:Product Owners are responsible for defining requirements, assisting with the overall product roadmap/vision, and driving value at the scrum team level. Product Owners work closely with teams and are the “voice of the customer”, ensuring the needs of the end-user are incorporated into the product from design to deployment. Product owners are...
-
Product Owner
1 month ago
Seattle, United States iLink Digital Full timeRequirements:Product Owners are responsible for defining requirements, assisting with the overall product roadmap/vision, and driving value at the scrum team level. Product Owners work closely with teams and are the “voice of the customer”, ensuring the needs of the end-user are incorporated into the product from design to deployment. Product owners are...
-
Inbound Customer Support Representative
6 days ago
Seattle, United States SpringBig Full time**springbig** **Inbound Customer Support Representative** **Seattle, WA - Full Time** * Must be located locally, in or near Seattle, Washington * 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role * Experience working with enterprise customers * Exceptional communication skills, highly organized,...