Assistant Service Manager

2 months ago

New Orleans, United States TME Full time

** Assistant Service Manager**

**Job Category****:** HVAC Services **Requisition Number****:** ASSIS002170 Showing 1 location **Job Details**

**Description**

Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a distinct identity and service offerings. The intersection of our capabilities enables Bernhard to provide turnkey Energy-as-a-Service (EaaS) solutions to our clients. At the same time, our divisions continue working in the market sectors and communities that the Company has traditionally served. Bernhards vision is to be the leading EaaS provider in North America through the delivery of excellent, high-value service and innovative solutions for our clients.

**Purpose and Essential Duties**

The primary purpose of the Assistant Service Manager is to provide support to the leadership with the Service line of business to maintain a high level of customer satisfaction, quality, and safety, to ensure expected profitability with Services, and to develop a high level of expertise and self- Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with the Service Manager.

* Build and sustain customer relationships to ensure complete customer satisfaction.

* Assist in managing dispatch procedures to ensure a high level of customer satisfaction and proficient, effective communications with field staff resources.

* Assist in the management of field labor with the business unit including the development of service teams and roles and responsibilities.

* Initiate technician labor productivity improvements through field supervisor(s) and ensure the quality of work to the companys standards and project requirements.

* Assist in estimating of service repair and replacement projects.

* Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper Notice to Proceed, Signed Contracts, Contract Change Orders, Certificates of Insurance and Bonds.

* Assist Field Supervisor in regulating quality control on Service jobs.

* Maintain and protect the company image and culture and coach others in the company way.

* Ensure that employee morale and retention are kept at a high level.

* Maintain inventory and tool procurement for all service vehicles.

* Maintain continuing education program for Service field personnel.

* Perform Services orientation for new hires.

* Conduct project kick-off meetings to coordinate small jobs with supervision.

* Coordinate subs and vendors as related to Service jobs.

* Assist in software and technology tools (Estimation and hand-held devices) development.

* Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

**Required Education, Experience, and Qualifications**

* Preferred Bachelor's degree in Mechanical Engineering or Construction Management or 2 years experience in HVAC.

* Must have a working knowledge of Microsoft Word, Excel, and Powerpoint.

* Must be organized and self-motivated with the ability to lead a team of technicians.

* Excellent written, verbal, and presentation communication skills are required daily.

* Professional manner and appearance are required.

We are proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participate in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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