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Sr. Customer Experience Specialist/Service Designer

1 month ago

Lakeville, United States Compeer Financial Full time

Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture

Tell me more about this opportunity.

Position Overview:

This position provides expertise in understanding, mapping, and improving the end-to-end journeys of clients and prospects across both online and offline channels. The position leads complex initiatives to gather insights on client wants, needs, and behaviors, and integrating these insights with internal processes, people, and technology.

It helps lead the creation and enhancement of services, propositions, and experiences that genuinely address the needs of Compeer's clients and team members, while laying the groundwork for scalable client centricity. Collaborates with various teams to synthesize information, identify practical solutions, and prioritize changes that lead to measurable improvements for both clients and the business. This position offers a hybrid option to allow for occasional remote work, primarily working out of the Lakeville, MN; Naperville, IL or Sun Prairie, WI office locations.

Essential Functions:

  • Leads exploratory research initiatives with clients and team members across end-to-end journeys that incorporate both offline (face-to-face/phone) and online environments.
  • Leads the creation of journey maps for end-to-end client experiences and service blueprints.
  • Strategically partners with the research and insights team and manager of client experience to ensure the highest quality and accuracy of research approach, data analysis and interpretation to drive informed decision-making.
  • As required, learns how to map processes and value streams at a high level to break down processes and Business Technology solutions and illustrate where they integrate with client experiences.
  • Expertly leverages advanced project management methodologies to orchestrate and oversee the entire CX process.
Minimum Qualifications & Required Knowledge, Skills and Abilities:
  • Hands on CX expert with the technical expertise to dive into details and work across all aspects of CX initiatives.
  • Proven track record running CX initiatives, CX mapping, CX/UX/HCD/Service Design to improve end-to-end journeys.
  • Minimum of 5 years of experience in driving CX initiatives, CX mapping, project and process improvement initiatives.
  • Skilled in creating project plans, meeting deadlines, and adjusting to changing priorities in order to conduct.
  • Demonstrated experience in setting up and leading multi-disciplinary CX projects, and rallying a diverse group of people and thinkers around a cause.
  • Bachelor's degree in business administration, finance, economics, agribusiness or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Preferred Skills:
  • Skilled in using CX approaches and principles to design and deliver complex, transformational enhancements to business service delivery or introducing new offerings.
Who is Compeer Financial?
Compeer Financial exists to champion the hopes and dreams of rural America. By joining our team, you will help empower those in agriculture and rural communities to achieve their goals and expand their possibilities. We embrace business agility and innovative approaches to serving our clients and communities.

Why join our team?
  • Amazing team members who are passionate about serving agriculture and rural America.
  • Investment in our team members' education, growth and development.
  • Engagement in our communities through giving back and volunteerism.
  • Flexible, collaborative and dynamic work environment.
  • Great benefits:
    • Medical, Dental, Vision insurance
    • 401K (3% Compeer contribution & up to an additional 6% match)
    • Paid time off (vacation, sick leave, holidays, volunteer time)


Find out why our team members choose Compeer Financial by watching this video .

How do I apply?
Qualified candidates, please apply online at www.compeer.com/careers .

Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.