Customer Service Representative

2 days ago

Janesville, United States GEA Group Full time

Are you passionate about delivering top-notch customer service in a fast-paced industrial environment? Do you thrive in a role that combines attention to detail with dynamic, customer-facing interactions? At GEA, we're looking for a highly motivated and organized individual to join our team as a Customer Support Specialist. You'll be the vital link between our valued customers and our internal departments, ensuring seamless order processing, timely responses, and the best possible service for our industrial equipment and spare parts. If you're ready to join a global leader in innovative industrial solutions, we want to hear from you

Responsibilities / Tasks

  • Manage incoming customer requests for GEA equipment, including spare parts and routing to the appropriate personnel.
  • Handle shared inbox customer requests and respond to inquiries via email, phone, and portals in a timely and professional manner.
  • Create and communicate offers efficiently using CRM/ERP (SAP) systems.
  • Process orders, returns, and warranties while ensuring accuracy and attention to detail.
  • Set up customer accounts and enter customer information into CRM, collaborating with the shared service center as needed.
  • Interface with the parts warehouse and GEA factories for order fulfillment, including expediting urgent requests.
  • Keep customers informed of order status changes that may impact delivery expectations.
  • Collaborate across departments such as purchasing, logistics, accounting, and sales to provide timely resolutions.
  • Balance multiple tasks and priorities, ensuring top-level service and response times.
  • Perform additional tasks and assignments as directed by the department manager.
  • Desired working hours 8:30AM - 5:00PM
  • If you're driven by customer satisfaction and enjoy working in a team-focused, collaborative setting, this role offers an exciting opportunity to grow with GEA while playing a key role in delivering first-class service to our customers. Apply today and be part of a company that is shaping the future of industrial equipment solutions
Your Profile / Qualifications
  • 3-5 years of experience in customer support roles, preferably within a B2B environment, order processing, or inside sales to industrial customers.
  • Experience working with OEM factories and industrial suppliers is desirable.
  • Strong ability to read and interpret customer requests accurately.
  • Proven proficiency in SAP, CRM systems, and Microsoft Office. Must have the ability to quickly learn new software tools.
  • Excellent multitasking skills with the ability to work under pressure in a fast-paced service environment.
  • Self-motivated, detail-oriented, and highly organized, with the ability to work both independently and as part of a team.
  • Strong communication skills, both verbal and written.
  • Ability to type part numbers efficiently and enter data accurately into software systems.
  • Ability to work in an open office setting and manage daily tasks that include sitting, typing, handling phone calls, and processing paperwork.
GEA offers competitive pay and great benefits.
  • 12 Paid Holidays
  • PTO - Paid Time Off
  • Medical Plans
  • Dental Insurance
  • Vision Insurance
  • Health Savings and Spending Accounts
  • Tuition Reimbursement
  • 401k with excellent employer match
  • Wellness Incentive Program
  • Employee Assistance Program


GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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