Rental Agent

2 weeks ago

Lafayette, United States Sterling Automotive Group Full time

Sterling Automotive Group is hiring We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Rental Car Agent, you'll be responsible for guiding our customers through the entire rental car process while their vehicle undergoes maintenance or repair in our Service Department. Top-notch customer service and interpersonal communication skills are of the utmost importance.

Essential Duties & Responsibilities:

  • Guide customers through the entire loaner car process and problem solve customer concerns as they arise
  • Ensure customers provide all required documentation and thoroughly understand our policies and all signed agreements
  • Assist Service Advisors with providing customers with status updates on their vehicle
  • Preparation and facilitation of the rental agreement, including detailed customer and vehicle information
  • Answer and direct calls appropriately using a multi-line phone system and assist in scheduling service appointments
  • Initiate and work insurance claims for damages on rental vehicles and collect customer deductibles for damages
  • Maintain updated data in required spreadsheets and programs
  • Contact customers via phone and text to follow up on completed services, requested services, and appointment scheduling and confirmation
  • Complete a vehicle walk-around, demonstrating basic functions of the vehicle prior to customer leaving
  • Complete a vehicle check-in with the customer both prior to leaving with the rental unit and once it is returned, and have the vehicle detailed and ready for the next customer
  • Work closely with the Service Department on when fuel and/or maintenance is needed on rental units
  • Collect warranty payout for vehicles, following proper protocol
  • Maintain a professional demeanor and appearance
What We're Looking For:
  • A team player who is ready to hit the ground running on learning our processes, programs, and business needs
  • Must be coachable and have strong communication and time management skills
  • Must be willing to submit to pre-employment background check & drug screen
  • Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience due to insurance purposes
  • Minimum of high school diploma or equivalent is required
Schedule: Full-time, Monday-Friday

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.
  • Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
  • Financial Security: Hourly-paid position with guaranteed 40 hours per week
  • A little lagniappe: Employee vehicle pricing and discounts on products & services - Long-term job security with a growing company - Referral bonus programs - Family-owned and operated - Career Progression with paid ongoing training - Professional work environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

  • Rental Agent

    2 months ago

    Lafayette, United States Sterling Automotive Group Full time

    Job DescriptionJob DescriptionSterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.As a Rental Car Agent, you’ll be responsible for guiding our customers through the entire rental car process while their vehicle undergoes...

  • Rental Agent Representative

    2 weeks ago

    Lafayette, Louisiana, United States Sterling Automotive Group Full time

    About the RoleSterling Automotive Group is seeking a highly motivated and customer-focused individual to join our team as a Rental Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and driving business growth.Key ResponsibilitiesCustomer Service: Provide...

  • Vehicle Rental Specialist

    3 weeks ago

    Lafayette, Louisiana, United States Sterling Automotive Group Full time

    Job OverviewSterling Automotive Group is seeking enthusiastic individuals who are dedicated to providing exceptional service in the Acadiana area. As a Rental Car Agent, you will play a crucial role in assisting customers during their vehicle maintenance or repair process.Key Responsibilities:Assist customers throughout the loaner vehicle process and address...

  • Return Agent

    1 week ago

    Lafayette, Louisiana, United States Enterprise Holdings Full time

    Enterprise Mobility Return AgentJoin our team at Enterprise Mobility, a leading provider of car rental services, as a Return Agent. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeReview rental charges...

  • Rental Sales Agent Full Time

    2 months ago

    Lafayette, LA, United States Avis Budget Group Full time

    Shift Premium may Apply Immediately hiring! We'll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. You will be responsible for rent ing our cars and promoting our products and services at our airport rental counters. This includes processing...

  • Loaner Car Agent

    1 month ago

    Lafayette, United States Sterling Automotive Group Full time $13 - $14

    Job DescriptionJob DescriptionSterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.As a Loaner Car Agent, you’ll be responsible for guiding our customers through the entire rental car process while their vehicle undergoes...

  • Leasing Agent

    13 hours ago

    West Lafayette, Indiana, United States Campus Advantage Full time

    Job SummaryCampus Advantage is seeking a highly motivated and customer-focused Leasing Agent to join our team. As a Leasing Agent, you will play a critical role in achieving the property's revenue goals by maximizing occupancy and rental rates.Key ResponsibilitiesWork closely with the Leasing Manager to maintain daily knowledge of current leasing, occupancy,...

  • Retail Sales Associate II

    4 weeks ago

    Lafayette, United States CubeSmart Full time

    Overview: At CubeSmart, our culture makes the difference. When we say its whats inside that counts, we are saying you count. Responsibilities: What CubeSmart offers: Non-Traditional Retail Hours Competitive Hourly Rate and Bonus Opportunities Paid Time Off Vacation, Sick, and Holidays Generous Health Benefits 401k Retirement Plan with Company Match Short...

  • Leasing Agent

    2 months ago

    West Lafayette, United States Campus Advantage Full time

    Job DescriptionJob DescriptionPosition Title: Leasing AgentPosition Type: Full or Part-time / Hourly Location: On-SiteThe Leasing Agent works to achieve the property’s revenue goals by maximizing achieved occupancy and rental rates. This is a hands-on, customer service-oriented role that requires excellent communication and organizational skills.DUTIES AND...

  • Leasing Professional

    1 week ago

    Lafayette, Oregon, United States CRMG Full time

    Leasing Agent OpportunityCommercial and Residential Management Group (CRMG) is seeking a highly skilled Leasing Agent to join our team at Northplace Apartment Homes in Salem, OR. As a Leasing Agent, you will be responsible for all aspects of apartment leasing, including answering phone calls, greeting and assisting residents, touring prospects, maintaining...