Sr. Customer Success Manager

1 month ago


Chicago, United States Cypress HCM Full time
Job DescriptionJob Description
Sr. Customer Success Manager Description:
  • Hybrid - Chicago or Omaha preferred (2days/week - days of week flexible)
  • We are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful adoption andengagement with their LinkedIn Hiring Solutions investment. As a CSM you will be tasked with:
    • Serving as a Customer Champion and Advocate
    • Helping Customers realize value from their investment
    • Manage a book of business by prioritizing and delivering on key customer lifecycleevents
  • You will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities:
  • Commitment to personal journey withDiversity, Inclusion, and Belonging as this isa top priority for LinkedIn and many of itscustomers.
  • Partner with teams (ie. sales,implementation, insights, etc.) onprioritized customers to drive overallcustomer adoption, enhance customersuccess, mitigate customer churn risk, andreturn on investment (ROI).
  • Execute leading practicerecommendations based onmethodologyleading practices to book ofbusiness to drive product adoption andensure they leverage the solution toachieve agreed upon operationalpriorities, leading to full business value andagreed success criteria.
  • Build an understanding of LinkedInproducts and industry knowledge toeffectively drive greater customerengagement on the most relevantfeatures/functionality for their specificbusiness needs.
  • Help identify churn risk and maintainhealthy customer engagement levels byidentifying low utilization and providingsolutions to further drive customer success.
  • Sharingcustomer insights to drive differentproduct adoption behaviors.
  • Track and document customer activityviasystem tools,ie.Dynamics.
  • Encourage customers to utilizeappropriate LinkedIn scaled resourcestoincrease their utilization permethodologies.
  • Minimum travel may be required whentravel guidelines safely allow for in-personvisits, depending on location and territory.
Basic Qualifications:
  • 6+ years of experience in any of thefollowing: Customer Success, AccountManagement/Sales, Consulting, ProductTraining and Enablement, ProjectManagement, or ChangeManagement
Preferred Qualifications:
  • Recruiting or other applicable talentexperience, or learning, e-Learning,Organizational L&D, Software pre-salesand/or sales effectiveness experience
  • Developing interpersonal skills, demonstratedby the ability to build authentic businessrelationships and effectively managerelational challenges
  • Developing organization, projectmanagement, and time management skills
  • Fundamental verbal and writtencommunication skills, including experience inpresenting to both small and large remoteaudiences.
  • Ability to prioritize workflow across a largeclient base
  • Developing understanding of Sales conceptsand Software as a Service
  • Experience analyzing data, trends, and clientinformation to identify product or growthopportunities in service of customer value
  • Acts as a team player with both internal andclient teams
  • Experiencewith Microsoft Office capabilities:Excel, Word, Outlook, and PowerPoint
Suggested Skills:
  • Customer Success
  • Communication
  • Project Management
Compensation:
  • Up to $74.64/hr based on location (W2/Non Exempt)
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