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System Support Specialist
4 weeks ago
The Systems Support Specialist provides software and hardware support in a multi-platform and operating systems environment, including the administration of user and workstation licenses, cross department troubleshooting, and new systems research and development.
Essential Duties and Responsibilities:
Work directly with users to resolve system issues and provide general support.
Work with a ticket system to manage support tickets.
Create and maintain system training materials (Videos and Process Documents).
Create system rules that ensure data integrity is maintained that align with business processes.
Use tools like Zapier and Postman to update data and create API requests.
Utilize experience in Sage Intacct (required) up to and including;
Custom Reports
ICR Writer
Word Merge report customization
Smart Rule & Triggers
Required Skills and Qualifications:
SQL-Advanced stored procedures and report writing.
Proficient with Sage Intacct
Advanced Excel/Google Sheets experience
Advanced Word Merge experience
Basic financial and accounting knowledge
Basic API understanding
Strong oral and written communication skills
Ability to effectively present information and respond to questions from groups of managers, employees, and clients
Ability to define problems, collect data, establish facts, and draw valid conclusions
Education/Experience: A high school diploma is required. Sage Intacct, SQL, and API experience required; minimum of one year preferred.
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