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Senior Content Manager

4 months ago

New York, United States Cape Full time
The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir's US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation's security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

We are looking for a Senior Content Manager as one of our first marketing hires to shake up the traditional world of telecom. We're solving new problems-technical ones in the world of secure mobile connectivity, and cultural ones in consumers' understanding and appreciation of privacy. You will need to educate consumers about why privacy matters, how Cape ensures secure and resilient connectivity, and why to trust us. You'll bring an expeditionary spirit to introducing a new kind of product to an established market, with the goal of creating and conquering a new category. This role reports to the Head of Consumer Growth.

Here are some ways you'll make an impact
  • Quadruple traffic to our website by creating engaging, relevant content for privacy and security-conscious consumers.
  • Make SEO our top organic channel for new customers by creating content that targets high-intent prospects during moments of truth in the mobile carrier buying journey
  • Make CRM our second biggest non-paid channel
  • Rank at the top for relevant keywords by working with our web developer and designer to generate creative, original, and interactive content
  • Grow our social media presence to take the lead in followers in the mobile privacy space
  • Increase customer promotion and product virality via user education and inspiring user-generated content
  • Generate customer satisfaction by creating and maintaining a knowledge base that serves as the main customer care resource
  • Strengthen our brand by working with key partners on co-produced content
  • Shape and influence the overall Go To Market strategy.
Are you the candidate we are looking for?
  • 5+ years content management or writing experience
  • Deep understanding of the consumer technology landscape, especially in the privacy/security domain
  • Familiarity with best practices in SEO, CRM, and social media is a plus
  • Flexible and adaptable, getting energy from the excitement and unpredictability of bringing a new product to market
  • Curious, always looking for new insights about the customer and new ways to reach them
  • Metrics and results driven; comfortable with SEO metrics
Competencies
  • Written Communication: You absolutely have to be a good writer for this role.
  • Customer Centric: Always seeking new insights about the customer, and new ways to reach them and meet their needs
  • Relationships building: Proactively builds relationships with internal collaborators and prospective external partners
  • Tech-savvy: with demonstrated interest and experience in enhancing productivity and value with martech tools
  • Flexibility / adaptability: thrives in a startup environment. Gets energy from the excitement and unpredictability of solving new and unknown problems.
  • Problem Solver: Agile experimentation mentality. Biased towards action, learning, and trying something new.
  • Organization: Ability to track projects, timelines, and budgets into planning documents and spreadsheets
  • Consultative Skills: ability to manage and align internal and external stakeholders (Product, agency, etc.)
  • Results-oriented: always tracking metrics, understanding which are the ones that matter the most, and holding oneself to high goals
Our Culture
  • We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.
  • We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.
  • We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.
  • We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that- top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).
  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.
How to apply

Click the link below to apply.

We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.