Sales & Customer Service Associate [CUSTOMIZATION REQUIRED]

5 months ago

Portland, United States Massage Envy Full time

**Sales & Customer Service Associate [CUSTOMIZATION REQUIRED]**

South Portland Franchised Location

Regular Full-Time

**We're looking for people who are:**

* Sales superstars

* Champions for Regular Bodywork

* Masters of Customer Service

* Fast on their Feet

* Great Teammates

* People of Integrity

* Flexible Schedules

* All Supplies Provided

**Job Description**

**Overview**

If the answer is "yes," we want you on our team at Massage Envy, South Portland, Maine. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our South Portland, Maine franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

* **Help clients understand the benefits** of regular massage, skin care and stretch.

* **Establish relationships with members and guests** to grow and retain a client base.

* **Connect clients with retail products** that improve, enhance, and extend the positive impact of the services they receive.

**Here's what's in it for you:**

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

* **Benefits that help you take care of you** including ***Medical & Dental Insurance Options, Paid Personal, Vacation and Holidays, Complimentary and Deeply Discounted Services.***

* **A healthy compensation plan** that rewards your hard work with South Portland Maine, ***Our Agents Start at a $17 Hourly Rate , Receive Cash Bonuses on Membership Sales, 5% on Retail Sales and a Very Generous 10% on Gift Card Sales*** ***(gift cards must be $100+)***

* **A dynamic, energizing environment** where you're consistently challenged, never bored.

**Training** to help you grow and refine your sales and customer service skills

**What We'll Accomplish Together**

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

* **Providing outstanding customer service** by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

* **Promoting the value of total body care** by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

* **Driving member retention** through outreach via phone and email to current members.

* **Upholding the Massage Envy core values** of optimism, gratitude, excellence, consistency and empathy.

* **Protecting our workplace culture** by recognizing and supporting team goals and building positive relationships with team members.

**What it Takes to Succeed**

We only succeed together, so we're looking for **Reliable, Dependable and Friendly** People who:

* **Have a Solid Customer Service Background** **with the ability make everyone they interact with feel listened to, valued and supported.**

* **Independent Workers who are able to self start and support their teammates.**

* **Problem Solvers and Critical Thinkers.**

* **Proficient in Computer Skills including email & chat business communications, cash handling and excel spread sheet navigation,**

* **Minimum of High School Diploma or Equivalent Education**

* **Supporters of Total Body Care with a general knowledge of massage and skincare services.**

* **Ability to work in a fast paced and fun environment**

**We Believe Our Differences Make Us Better**

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

**If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.**

**Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.*

**Benefits You'll Love**

* A mission that matters Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guestfrom the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in betweendo more of the things they love. That's a big reason to love what you do, too.

* A culture of care Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teamstheyre family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate lifes ups and downs, youll have the tools you need to take care of yourself and each other.

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