Service Manager w/m/d
2 weeks ago
** Service Manager w/m/d**
**Standort:** Germany - Berlin, Germany - Braunschweig, Germany - Frankfurt, Germany - Hamburg, Germany - Hannover, Germany - Kerpen, Germany - Ludwigshafen, Germany - Mnchen, Germany - Nrnberg, Germany - Ratingen, Germany - Stuttgart, Germany - Wolfsburg | **Job-ID:** 59142 | **Geschftsbereich:** IT Service Delivery/Managed Services | **Karriere-Level:** Berufserfahrene
**Ihre Aufgaben**
Sie halten die Fden in der Hand Das heit, dass Sie nicht nur das wirtschaftliche Gesamtergebnis Ihrer Kundenvertrge verantworten. Es bedeutet auch, dass Ihre Kunden von der Zusammenarbeit mit Ihnen begeistert sind. Denn vom ersten Kontakt bis zur erfolgreichen Vertragserfllung sind Sie die Instanz, die unsere Services erfolgreich platziert und umsetzt. Ihr Aufgabengebiet umfasst Folgendes:
* Sie verantworten das Vertragsmanagement inklusive der Verhandlung von IT-Serviceleistungen.
* Sie steuern die internen Teams und das externe Liefernetzwerks unter Einhaltung der SLAs und KPIs.
* Sie arbeiten Seite an Seite mit dem Vertrieb zusammen, um den kontinuierlichen Ausbau des Servicegeschfts sicherzustellen.
* Ihr Ziel ist stets die Weiterentwicklung bestehender Kundenbeziehungen und die langfristige Kundenbindung.
**Ihr Profil**
* Erfahrung in der Steuerung von Teams zur IT-Serviceerbringung
* Service Level Management und Definition/Implementierung idealerweise fr Windows, Unix Betriebssysteme oder im Netzwerk- und Security-Umfeld
* Betriebswirtschaftliche Steuerung von IT-Dienstleistungsvertrgen (anhand der KPIs und P&L Analysen) und Proaktivitt
* Sehr gute Deutsch- und Englischkenntnisse, Kommunikationsstrke auf allen Ebenen und idealerweise Erfahrungen in der Zusammenarbeit mit internationalen Teams ber Kontinente hinweg
* Gerne erste Erfahrungen in der fachlichen und disziplinarischen Fhrung und Bereitschaft zu mehrtgigen Dienstreisen, je nach Kundensituation
**ber uns**
Computacenter ist ein fhrender herstellerbergreifender IT-Dienstleister mit rund 15.000 Mitarbeiterinnen und Mitarbeitern weltweit und einem globalen Umsatz von 4,35 Mrd. Britischen Pfund (2018).
Wir beraten Unternehmen hinsichtlich ihrer IT-Strategie, implementieren die am besten geeignete Technologie oder managen die Infrastruktur unserer Kunden. Kurz: Bei uns sind Sie mittendrin in der digitalen Transformation.
**Ihre Bewerbung**
Dadurch das die Position sich in internationalem Kontext bewegt, bitten wir Sie Ihre Bewerbungsunterlagen (Anschreiben und Lebenslauf) auch oder nur auf Englisch einzureichen.
Wir freuen uns auf Ihre Online-Bewerbung, unabhngig von Geschlecht, Alter, sexueller Orientierung, Nationalitt, ethnischer und sozialer Herkunft sowie Religion. Bewerbungen von schwerbehinderten Menschen sind bei Computacenter willkommen und werden bei gleicher Eignung bevorzugt bercksichtigt.
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