Customer Service Representative

3 months ago

Fargo, United States Integreon Full time

** Integreon Managed Solutions, Inc**

** Customer Service Representative (Legal Admin)**

Fargo, ND 58104

**Title**: Customer Service Representative (Legal Admin) **Job Location**: Fargo, ND

**Key Objective:**

This role will be responsible for supporting Integreons legal clients in processing contracts for signature, professional communication with clients, effective utilization of Integreons workflow management tools and clients contract lifecycle management.

**Specific Duties:**

* Monitor queues within client tools to identify which contracts are ready to be processed for signature.

* Ensuring that contracts have the correct approvals and are properly filed in order to allow them to be processed for signature.

* Extracting contract metadata for summarization and obligations management purposes.

* Completion of both long and short term projects at a high level of quality without reliance on a quality control process and within deadline.

* Working with offshore Integreon employees as needed to meet client needs.

* Managing and prioritizing projects to meet deadlines.

* Review work to ensure quality and process standards and customer expectations have all been met.

**Personal Success Characteristics:**

* Be an excellent record keeper and process the position requirements with efficiency

* Be highly self-motivated and have a desire to go above and beyond to exceed expectations of and build positive professional relationships with assigned group of clients

* Have the ability to adapt quickly and learn various software applications

* Must be able to show initiative, good judgment,

* Sensitive to confidential information.

* Be detailed oriented and well-organized

* Able to follow processes and instructions as outlined by client

* Self-motivated, resourceful problem solver who can work independently

**Experience and skills:**

* Prior customer service experience is a must, minimum 2 years

* Prior contracts processing experience preferred but not a must, we will train you

* Experience with the following tools is a preferred: Salesforce, Conga, SharePoint, AdobeSign, and DocuSign

**Employee Status** :

Full-Time; Non-Exempt

**Benefits** :

Health, vision, dental, 401k, PTO and tuition discount

**Education:**

High School Diploma or Equivalent

**Reports To** :

Project Manager

**Shift time (Full time employees)**

12:00 pm to 09:30 pm CST

**Shift time (Part time employees)**

12:00 pm to 5 pm CST

05:00 pm to 09:30 pm CST

**Wage:**

$15.50 to $16.50/hour

**Company Information**

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our teams experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

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