Patient Care Coordinator
1 month ago
Job Type Full-timeDescriptionConversio Health busca una persona paciente, confiable, y simpática para ocupar el puesto de Coordinador de Atención al Paciente. Nuestro Coordinador de Atención al Paciente (PCC, la abreviación en inglés) servirá como un enlace entre el paciente y los profesionales de la salud y se centrará en garantizar que los pacientes existentes reciban un excelente servicio al cliente. Debe ser bilingüe en español e inglés.This is a full time (Monday - Friday), on-site position in our San Luis Obispo office.Job Responsibilities1. Complete incoming and outgoing calls to patients and doctor's offices.2. Document notes appropriately.3. Review notes for needed documents. Verify information is correct with patients and/or Doctors offices during phone calls and update information as needed.4. Resolve customer service concerns and customer complaints.5. Answer emails timely and professionally. Be readily available to respond to Teams messages.6. Participate in staff education7. Follow company policy and procedures.8. Share in Conversio Health's vision of being a caring, honest, reliable and efficient healthcare partner.RequirementsKnowledge, Skills and Abilities RequiredProficient understanding of medical terminology, health conditions, and regulations as they pertain to the company (Training is provided)Excellent organizational skills and time management in order to manage multiple tasks throughout the dayTelephonic customer service skills including the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and providing accurate information (Training is provided)Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software (Training is provided)Must have demonstrated ability to work independently and exercise sound judgment and problem solving skillsExcellent communication, interpersonal, and presentation skills as demonstrated by the ability to communicate with coworkers and managersExperience and Education RequiredHigh School Diploma or GED required. Bachelor's degree preferred.1-2 years of professional experience in customer service, healthcare or related business preferred.BenefitsThe Conversio team enjoys a competitive benefits package including:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceAbout Conversio HealthConversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners' drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Criminal background check and drug screen are required once the position is accepted.Salary Description Starting salary $19.00 - $20.00/per hour
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San Luis Obispo, United States Conversio Health Full timeJob Type Full-timeDescriptionConversio Health busca una persona paciente, confiable, y simpática para ocupar el puesto de Coordinador de Atención al Paciente. Nuestro Coordinador de Atención al Paciente (PCC, la abreviación en inglés) servirá como un enlace entre el paciente y los profesionales de la salud y se centrará en garantizar que los pacientes...
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