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Customer Service Representative

3 months ago

San Diego, United States Palm Construction Group Full time

Company Description

Palm Construction Group Specializes in Facility Maintenance and Construction Services

We manage every aspect of the construction process for our clients, from start to finish, while providing best-in-class service. Our work is our passion, and we strive to exceed expectations and deliver peace of mind. .

Role Description

This is a full-time on-site role for a Customer Service Representative / Reception at Palm Construction Group located in San Diego, CA. The Customer Service Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. They will handle customer inquiries, resolve complaints, and provide assistance in a professional and timely manner. They will reach out to vendors to onboard as well as perform work verification. The Customer Service Representative will also strive to enhance the overall customer and vendor experiences.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Service skills
  • Experience in ensuring customer satisfaction and delivering exceptional customer service
  • Ability to effectively handle customer / vendor inquiries and resolve complaints
  • Strong problem-solving and communication skills
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Experience in the construction industry is a plus
  • High school diploma or equivalent