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Bilingual Call Center Representative

1 month ago

Queen Creek, United States VXI Global Solutions Full time

Job Description

VXI is looking for highly motivated and qualified Bilingual Customer Service Representatives to work full-time on-site in our world-class contact center in Tucson, AZ. Do you speak English and Spanish? ¿Eres bilingüe?

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards. Manejará las consultas de los clientes entrantes, resolverá problemas y ayudará a los clientes con asuntos relacionados con la tarjeta. También desempeñará un papel fundamental en la mitigación de los riesgos de fraude mediante la identificación e investigación de posibles incidentes fraudulentos, la prestación de apoyo a los titulares de tarjetas afectados y la adopción de las medidas adecuadas para proteger sus cuentas e información personal. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.

Key Responsibilities:

  • Atención al cliente: Gestione las llamadas entrantes de los titulares de tarjetas y atienda sus consultas, inquietudes y problemas de manera rápida y profesional. Proporcione información precisa sobre las características, el uso y los beneficios de la tarjeta.
  • Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems
  • Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Conduct thorough investigations to determine the legitimacy of these claims
  • Verificación de transacciones: Utilice las herramientas y recursos disponibles para verificar la autenticidad de las transacciones sospechosas, identificando posibles patrones de actividad fraudulenta.
  • Account Maintenance: Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements
  • Promote Additional Services: Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
  • Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
  • Cumplimiento: Garantice el cumplimiento de las políticas, los procedimientos y las regulaciones de la industria de la empresa para salvaguardar la información de los clientes y mantener la privacidad de los datos.
  • Documentation: Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.

Horario de atención

  • Monday-Friday from 8am-5pm EST (5am – 2pm AZ)

*** Debe estar disponible para trabajar en cualquier momento durante el horario de funcionamiento del centro, incluidos sábados, domingos y días festivos ***

Training Hours

  • Monday-Friday from 8am-5pm EST (5am – 3pm AZ) for 5 weeks

*** You must be available to attend 100% of your training, no time can be missed ***

What You Bring

  • High school diploma or equivalent; further education or relevant certifications are a plus.
  • Experiencia en un centro de llamadas o entorno de servicio al cliente, detección de fraudes, gestión de riesgos o servicios financieros.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
  • Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
  • Empathetic and patient approach when dealing with customer inquiries and concerns.
  • Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
  • Estar familiarizado con la industria de pagos, las tarjetas prepagas o los servicios financieros es ventajoso, pero no es obligatorio.
  • Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
  • Conocimientos básicos de informática y competencia en el uso del software y los sistemas de servicio al cliente.

  • Flexibility in working shifts, as call centers often operate 24/7.

What you will get

  • $17.50 per hour
  • Full Health Insurance (Medical, Dental, & Vision)
  • Ambiente de trabajo divertido
  • Abundantes oportunidades de avance Igualdad de oportunidades Empleador: discapacidad/veterano
  • Beneficios de teléfono celular para empleados: $25/mes por línea para teléfono, mensajes de texto y datos ilimitados. **Es posible que se apliquen restricciones
  • Referral for Life Program ™- The referee receives a residual bonus every pay period