Propane Service Manager
3 weeks ago
Job Description
Job Description
Service Manager - Norwalk CT
Seeking a highly motivated and goal-oriented Service Manager who is familiar with our Propane and Fuel Oil service and products and has a proven track record of designing and implementing successful service programs.
The ideal candidate will be able to work closely with a team of service technicians and with our customers to coordinate work schedules with other departments, troubleshoot technical issues, and design and implement continuous service improvement processes.
This position requires a confident professional who will be responsible for ensuring that our customers are completely satisfied with our products and services.
• Schedule service calls with customers and coordinate services with internal departments
• Dispatch service technicians to jobs and ensure all materials required for service calls are in stock and organized for each work order
• Diagnose and troubleshoot service requests.
• Be available either via phone or in the field to direct and assist service technicians requiring additional training or on difficult service jobs.
• Be available after hours and on weekends to provide technical support to field technicians and for emergency calls.
• Develop plans and solutions for diagnosing problems and training employees to avoid them in the future.
• Consult with and guide service technicians to ensure that service department activities adhere to company policies and procedures.
• Evaluate the effectiveness of employees' training performance.
• Interpret policies and procedures for other personnel.
• Maintain the quality of services provided as part of a service contract by effectively leveraging a wide variety of resources, including vendors, parts and subcontractors.
Company Description We are a locally operated Propane Gas & Fuel Oil company
Company Description
We are a locally operated Propane Gas & Fuel Oil company
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