Account Director

2 weeks ago


Norwalk, United States Domestic & General Service GmbH Full time

Location: Hybrid ways of working – Norwalk, Connecticut Contract Type: Permanent We have a fantastic opportunity for an Account Director to join our US Client Management team. They will be responsible for developing and maintaining positive long-term relationships with our clients. In addition to this, they will also play a vital role in ensuring the satisfaction and success of our largest clients. They will also be responsible for client retention, driving revenue growth, upsell/cross sell, and expectation management as well as provide valuable insights into client needs and market trends. The Account Director will provide external leadership as the main point of contact and primary company representative to our clients. They will lead external and internal meetings and spearhead growth initiatives for their clients. Ability to collaborate, influence without direct authority, communicate in a straightforward, confident manner with a calm demeanor, and prioritize responsibilities is critical for success. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key responsibilities: Revenue Growth : Develop and execute strategic plans aimed at increasing revenue and adoption of all applicable D & G products and services. Customer Advocacy:

Serve as the primary point of contact for assigned accounts ensuring they receive the highest level of service and support. Account Analysis : Forecast and track client account metrics. Develop and deliver strategic business reviews in collaboration with appropriate internal resources. Contract Management : Track and monitor key contract requirements to ensure compliance and assist with contract renewals. Industry Expertise : Stay informed about industry trends and competitive landscape to provide your clients with strategic insights and recommendations. Expectation Management : Lead and facilitate internal and external calls involving functional teams to drive projects and initiatives to ensure appropriate expectations for deadlines and deliverables are met on a consistent basis. Participate in testing of new product development functionality for assigned clients. Participate in internal resource allocation and prioritization meetings to meet client deliverables. Skills and experience required: Proven track record of client management experience, preferably in a warranty/service contract industry role managing major accounts with client retention and revenue growth responsibilities. Possess or able to develop an understanding of the industries in which our clients operate. A strong communicator, both verbal and written. Ability to build and maintain strong relationships with clients. Strategic thinker, able to identify opportunities for growth and expansion. Data driven – can look at performance, metrics, and industry trends to make data driven recommendations. A commiter to providing exceptional service featuring being adaptable, flexible and a team collaborator. Proficient in Microsoft applications such as Power Point, Word and Outlook. Ability to collaborate, influence without direct authority, communicate in a straightforward, confident manner with a calm demeanour, and prioritize responsibilities is critical for success. Sky Outbound Team Leader

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Nationwide £23,000 per year + Bonus Earning Potential of... Full Time Join D&G in 2024.Start date: May 15thAre you a natural-born salesperson?Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales... The VacancyUS Management AccountantLocation: Flexible working with visits to our office in Wimbledon as and when requiredSalary: CompetitiveContract Type: PermanentAs part of our ambitious global growth, we now have a fantastic opportunity for... The VacancyTalent & Inclusivity ManagerLocation: Flexible working with regular visits to our office in WimbledonSalary: CompetitiveContract Type: Permanent, Full Time and Part Time Options availableAre you a passionate talent and... We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients.Domestic & General is a company with an ambitious future. We are expanding our... Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected... The VacancyUK Financial ControllerLocation: Flexible working with visits to our office in Wimbledon as and when required.Salary: CompetitiveContract Type: PermanentAre you a Finance Professional that wants to take responsibility for a large... Location: Nottingham (Hybrid)Contract Type: Permanent, 35hrs per week Mon-FriWe are excited to announce a new opportunity has arisen, for the role of Scheduling Team Leader within our Contact Centre Planning team.Reporting to the Tactical... Customer Sales Advisor - Sky Inbound (Hybrid)

Nottingham Salary: £23,000 per year + Average Bonus... Full Time This vacancy is in one of our Sky Inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help with their Sky equipment.You will represent and promote this well-known household brand, making our... Contract Type: Permanent, Full timeLocation: Flexible working with visits to our office in NottinghamAre you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?Are you... Operations Performance Manager - Complaints

Nationwide Competitve Full Time Operations Performance Manager – ComplaintsSalary: CompetitiveContract: Permanent, 35hrs per week Mon-Fri.Location: Nationwide Hybrid – with regular travel to our Nottingham & Bedworth offices.We have an exciting new opportunity...

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