Temporary Guest Services Ambassador

2 months ago

Houston, United States Museum of Fine Arts, Houston Full time

** Temporary Guest Services Ambassador**

**Job Category****:** Membership & Guest Services **Requisition Number****:** TEMPO001196 Showing 1 location **Job Details**

**Description**

***Responsibilities:***

**Guest Services Ambassadors play a vital role in enhancing the Museum experience. They represent the Museum by making a positive impression throughout the many points of contact with guests: phone, parking garages, lobbies, and galleries. They serve guests by providing information about the facilities, exhibitions, programs and are able to sell admission tickets, memberships and more.**

* Must complete the Museums Fine Art of Hospitality training program and follow through with specific service standards

* Greet and assist guests, and provide a welcoming and friendly environment for them to enjoy their experience

* Sell or reserve a variety of tickets (general admission, special exhibitions, films, programs, events) and sell memberships

* Assist with ease of entrance during high-traffic exhibitions or events, including scanning tickets and line management

* Redirect or suggest alternatives to sold-out experiences such as special exhibitions, films, and programs in the Museums auditorium

* Participate regularly in curatorial briefings about art and exhibitions

* Approach guests to welcome them, hear about their interests, and share knowledge about the Museums art collections and exhibitions on view

* Make recommendations to guests that will enhance their visit

* Distribute guest resources including maps, schedules, self-guided tour materials, special exhibition information, and more

* Understand MFAH visitor policies (photography, touching, etc) and emergency procedures to assist with evacuations and situations involving guest safety (accidents in museum, lost children, fire alarms, etc.)

* Ensure the safety and positive experience of guests by remaining alert and watchful

* Notifies Museum security to deter acts of vandalism, theft, negligence or other safety and security concerns

* Ensure easy and efficient guest flow through the museum by recognizing issues with signage, way finding, and unintentional obstructions

* Other tasks determined by supervisor

***Skills, Knowledge and Abilities:***

* Exceptional social skills including: initiating interactions with guests, making confident eye contact, exhibiting a friendly demeanor

* Empathetic and persuasive communication skills. Able to speak and write clearly when sharing information

* Tidy appearance and good hygiene

* Ability to maintain professional composure, tactfully deal with guest feedback, and remain poised during hectic situations

* Must be available to work during the Museums operating hours, up to or equal to 40 hours per week, Wednesday through Sunday, Thursday evenings, holidays and special after-hours events as needed

* Must be able to stand and move around public areas of the museuminterior and exterior/outdoorsfor extended periods of time (reasonable accommodation will be considered for qualified candidates with disabilities)

* Experience in museum, retail or hospitality industry a plus

* Must be enthusiastic and have a desire to be part of a leading cultural organization

* Strong level of interest and basic knowledge about art

* Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including guests and museum staff at all levels

***Education and Experience:***

* Some college preferred

* Fluency in more than one language preferred (Spanish a plus)

* Experience with handling cash and credit card transactions

* Experience with POS and online ticketing systems

**Working Conditions and Physical Demands**

The MFAH is an organization comprised of 600+ employees and 1,000+ docents and volunteers. The museum is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance, with 1M visitors annually. Our multifaceted institution includes multiple gallery buildings, a sculpture garden, two art schools, and two house museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media.

Work will be performed in varied and wide-ranging indoor and outdoor environments and conditions. Physical demands will also vary. Work may involve extended sitting and computer use.

**Work and Culture at the MFAH - Benefits Offered**

* Medical, Vision and Dental Insurance

* Life and Long Term Disability Insurance

* MFAH Retirement Savings Plan (403b)

* Flexible Spending Plans

* Paid Time Off, Reserve Time Off, Volunteer Time Off, Holiday Pay

* Museum Membership and Discounts

The MFAH has extensive COVID mitigation protocols in place to provide for a safe working environment, including:

* Masks required in certain indoor spaces;

* Plexiglas partitions available for staff members who do not work in offices;

* Temperature checks at entrances for staff;

* Onsite COVID testing for staff who work in close contact with colleagues or visitors;

* Sanitizing stations

**Equal Opportunities for All**

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and to our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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