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Associate Customer Service Account Manager
3 months ago
We are hiring for an Associate Customer Service Account Manager at Padagis in Allegan, MI. This individual receives and processes customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
Job duties:
- Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
- Provides availability and schedule information within established guidelines.
- Researches and obtains resolution of a variety of customer complaints and issues.
- Serves as link between customers and sales staff to assure responsiveness.
- Tracks order activity and alerts appropriate staff of any potential delivery problems.
- Resolves technical difficulties and issues with the customer.
- Independently manages small tier accounts and utilizes customer systems to gather information or data to support the business
- Service delivery - Understand who your internal and external customers are, identify their needs, and deliver value above their expectations...
- Active collaboration - Seek opportunities to work together across teams, function, business units, and geographies to seek success...
- Demonstrate agility - Proactively identify changes in our environment and act quickly, leading or embracing change...
- Think differently - Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists...
- Excellent execution - Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes...
- College degree or appropriate combination of education and experience
- Two or more (2+) years of relevant experience
About us:
At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.
What's Next:
At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email for updates.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
