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Customer Care Representative
1 month ago
Description
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Care Representative to join our team in an inbound call-center environment.
The ideal candidate will have a consistent work history, proven experience in a fast-paced working environment, and experience in an inbound call-center setting.
Customer Service & Inbound Call-Center Experience Required.
Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.
Essential Responsibilities
Answer inbound phone calls in a call center environment from customers and provide assistance.
Maintain proper documentation to record customer service activity.
Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalating situations while on the phone.
Record returns, process replacement orders, and file shipping claims as needed.
Contact vendors via phone and/or email for return authorizations, invoices, and credits while keeping proper documentation of contact with vendors.
Contact customers regarding return issues, payment of open invoices, or collections issues.
Complete additional documentation and specialty projects as directed by supervisor.
Assist other team members as needed or when directed by supervisor.
Work in harmony with all other team members and departments on a regular basis.
Other duties and projects as assigned.
Requirements
High School Diploma or GED is required; bachelor’s degree in communications or related field is preferred.
At least 3 years’ experience in customer service is required.
At least 2 years' experience in an inbound call-center environment is required.
Must be able to work 45 hours per week between the hours of 9am and 6:30pm.
Have excellent communication skills, both written and verbal, as well as excellent follow-up communication with customers and/or vendors.
Must have problem-solving and critical thinking skills.
Be able to stay organized while handling multiple customer service issues.
Have reliable transportation to and from work.
Need to be proficient with Office applications including Word, Excel, Outlook email, and web applications, and have an ability to learn new applications.
Must be able to concentrate and satisfactorily communicate in a call center environment with more than 15-20 other team members.
Must be able to work independently and make decisions.
Regularly required to remain in a stationary seated position for extended periods of time, spend regular hours in front of a computer screen, and use a headset while on calls.
Must be able to pass a pre-employment drug test and background check.
Why Kleen-Rite?
Family Owned and Operated for over 60 years
Monday through Friday only
Weekly direct deposit.
Robust Retirement Plan with a combined average of 10% employer contribution to your retirement
Medical, Dental, Vision & Other Insurance available for Eligible Employees.
Employer-paid life insurance policy.
Employee referral program.
ABOUT KLEEN-RITE CORP.
Kleen-Rite Corp is a leading car wash wholesale supplier, dedicated to providing exceptional products/services and outstanding customer experiences. We are currently
seeking a professional, dependable, and reliable individual
to join our team as a Customer Care Representative in our Columbia, PA office.
The ideal candidate will have tenacity and desire to build a career in the customer service field while being a Solutions Provider within the team.
This position has the potential for advancement opportunities.
Kleen-Rite Corp. is an Equal Opportunity Employer.
As a Customer Care Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers. Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.
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