Customer Care Representative

2 months ago


Columbia, United States Brooklyn Ventures LLC. Full time

Full-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM

Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety. What We're Looking For

High energy and excitement for helping others Curious minds with an inherent eagerness to learn and adapt Excellent verbal and written communication Passion, drive, and work ethic to succeed within the company, team, and individually It Would Be Great If You Have These Skills Already

Customer service or insurance industry experience Bachelor's or Associate's Degree (not required) MO Property and Casualty License (not required) Comfortability with navigating basic CRM software and some data entry Key Responsibilities

Coordinate client requests Finalize transactions including payment, legal documents, and finance agreements Analyze problems and seek customer resolutions Effectively communicate underwriting decisions to clients Communicate industry trends to leadership Assist with system improvements Licensed in Missouri (Training, learning, and testing to be provided and paid for) Great interpersonal skills to benefit the team environment Full benefits available

Flexible health, vision, and dental plans to help you be healthy. Monthly company events

Whether it’s a pie tasting, happy hour, MLB game, or family picnic, enjoy getting to know co-workers. Up to 6% matching to help secure your future Continue to learn and grow by taking advantage of our continued education program. 4 weeks paid time off every year

Take time to travel or catch up with loved ones. Try both simultaneously – if you dare Fun and casual work environment

Rock your flip flops year-round If you like cheese puffs, bring enough to share. I think I'd be a good fit. How do I apply?

Send an email along with your resume to careers@suretybonds.com

and tell us why you want to join our team Please include the position you're interested in with your email. SuretyBonds.com is an equal opportunity employer.

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