Customer Care Representative

1 month ago


Columbia, United States Tokio Marine HCC Full time
Customer Care Representative

Columbia, MO
Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For
  • High energy and excitement for helping others
  • Curious minds with an inherent eagerness to learn and adapt
  • Excellent verbal and written communication
  • Passion, drive, and work ethic to succeed within the company, team, and individually
It Would Be Great If You Have These Skills Already
  • Customer service or insurance industry experience
  • Bachelor's or Associate's Degree (not required)
  • MO Property and Casualty License (not required)
  • Comfortability with navigating basic CRM software and some data entry
Key Responsibilities
  • Coordinate client requests
  • Finalize transactions including payment, legal documents, and finance agreements
  • Analyze problems and seek customer resolutions
  • Multitask over multiple service platforms
  • Effectively communicate underwriting decisions to clients
  • Communicate industry trends to leadership
  • Assist with system improvements
  • Licensed in Missouri (Training, learning, and testing to be provided and paid for)
  • Great interpersonal skills to benefit the team environment


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