Customer Service Representative

4 weeks ago

Cartersville, United States Carlisle Companies Full time
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Customer Service Representative to fill this position located in our Cartersville, GA office.

Position Summary:

This position is the primary liaison between divisions of Carlisle Weatherproofing Technologies and the customers who purchase our materials. Our Customer Service Representatives are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The CSR is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, sales representatives, and Carlisle regional sales managers.

Duties and Responsibilities:
  • Handles all requests for assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times, and verifying pricing, credit memos, and RMAs.
  • Works with colleagues in inventory and production planning to source material for orders.
  • Review open orders regularly to proactively identify and work through changes, rescheduling shipments with customers when needed.
  • Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, Financial Services, and Production as well as with external vendors.
  • Creates a strong relationship with customers, sales representatives, and regional managers.
  • Other duties as assigned.
Requirements
  • Excellent interpersonal skills that include active listening, and effective written and verbal communication.
  • Proficiency in CRM software, MS Outlook, and ERP. Experience working in SAP is preferred.
  • Problem-solving abilities.
  • Strong negotiation skills.
  • Basic mathematics skills.
  • Strong organizational, time management, and follow-up skills with the ability to adapt as business needs change.
  • Ability to answer various customer inquiries in an accurate and timely manner.
  • Knowledge of production scheduling processes.
  • Understanding and applying various business rules like shipping, freight, and lead time policies.
Education and Experience:
  • High school diploma or the equivalent is required.
  • Associates or bachelor's degree preferred.
  • Minimum experience in one of the following fields: order management, customer management, logistics, or inventory management.
  • Experience working to serve internal and/or external customers.

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