Customer Service Representative

2 weeks ago


Cartersville, United States SFV Services Full time
- Please note that this position does not provide visa sponsorship.

- Principals only, we are not accepting agency resumes for this role.

Customer Service Representative - Installed Right

About Us

InstalledRight, an SFV Services Company is a Managed Installation partner to many of the top national flooring and kitchen cabinet retailers. We are expanding and are looking for multiple, Customer Service Representatives to join our team. This is an early-career level position and plays a crucial role in our customer support operations. Our ideal prospect lives within a commutable distance to Cartersville, GA (45 min NE of Marietta, 90+ min NE of Atlanta).

Installed Right values problem-solvers with great personalities who can contribute to our "get it done" company culture. This position offers an excellent opportunity to gain experience in the home improvement industry while developing valuable customer service skills.

Primary Responsibilities
  • Field inbound customer calls regarding project-related questions and issues for flooring and kitchen cabinet installations
  • Provide accurate information about our installation services and products
  • Troubleshoot and resolve customer concerns related to ongoing or completed installations
  • Document and update customer records based on interactions
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Process order modifications and escalate complaints when necessary
  • Communicate and coordinate with colleagues to ensure efficient problem-resolution

Qualifications
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Proficiency with computers and customer relationship management (CRM) software
  • Ability to remain calm and professional when dealing with stressed or upset customers
  • Active listening skills and the ability to diffuse tense situations
  • Strong time management and multitasking abilities

Key Attributes:
  • Customer-focused with a commitment to providing exceptional service
  • Detail-oriented and efficient in handling customer inquiries
  • Adaptable and willing to learn about evolving products and services
  • Reliable team player with a positive and professional demeanor
  • Genuinely optimistic; Remodeling can be stressful - these roles help alleviate that stress by being present, knowledgeable and empathetic
  • Knowledge of flooring and kitchen cabinet products (preferred but not required, as training will be provided)

Location(s): Cartersville, GA

Compensation: This role is budgeted at $14-$16 (hourly)

We don't just build structures - we build an inclusive workplace where everyone can thrive We're proud to be an Equal Opportunity Employer, celebrating the unique talents and perspectives each team member brings to the table. Whether you're designing, constructing, or managing facilities, your individual awesomeness is what matters here, not your race, color, religion, gender, age, or any other label society might slap on you. We're on a mission to create amazing spaces, and we believe that starts with creating an amazing, diverse team. So come as you are, bring your whole self to work, and let's build something extraordinary together.Learn More

  • Cartersville, United States Carlisle Companies Full time

    Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Customer Service Representative to fill this position located in our Cartersville, GA office. Position Summary: This position is the...


  • Cartersville, Georgia, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we pride ourselves on being a people-first company, where every employee has the opportunity to grow and develop their skills.About the RoleWe are looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our frontline team, you will be responsible for...


  • Cartersville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionWe beat the rush every day, making it possible to make, bake, or take pizzas during the hungry hours of the day and night. As a Customer Service Representative at Domino's Pizza, you'll have plenty of time left over for school, hanging with your friends, or whatever.Duties & Responsibilities:We're looking for Customer Service...


  • Cartersville, Georgia, United States Blossman Gas Inc of Georgia Full time

    Overview of Blossman Gas Inc of GeorgiaBlossman Gas Inc of Georgia, a leading independent propane company with over 80 locations in 12 states, is seeking a highly motivated Customer Service Representative and Operations Coordinator to join its team. This role will play a vital part in delivering exceptional customer service while ensuring seamless operations...


  • Cartersville, United States SFV Services Full time

    - Please note that this position does not provide visa sponsorship. - Principals only, we are not accepting agency resumes for this role. Customer Service Representative - Installed RightAbout Us InstalledRight, an SFV Services Company is a Managed Installation partner to many of the top national flooring and kitchen cabinet retailers. We are expanding and...


  • Cartersville, United States SFV Services Full time

    - Please note that this position does not provide visa sponsorship. - Principals only, we are not accepting agency resumes for this role.Customer Service Representative - Installed RightAbout UsInstalledRight, an SFV Services Company is a Managed Installation partner to many of the top national flooring and kitchen cabinet retailers. We are expanding and are...


  • Cartersville, Georgia, United States SFV Services Full time

    Company Overview:Installed Right, an SFV Services Company, is a Managed Installation partner to top national flooring and kitchen cabinet retailers. We're expanding and looking for Customer Service Representatives to join our team.About the Role:This early-career position plays a crucial role in our customer support operations. As a Customer Service...


  • Cartersville, Georgia, United States Matthew Scott - State Farm Agent Full time

    We are looking for a dedicated and customer-driven individual to fill the role of Customer Experience Representative at Matthew Scott - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences by addressing their concerns, resolving issues efficiently, and promoting our insurance products.This is...


  • Cartersville, Georgia, United States Allied Universal® Full time

    About Allied UniversalMission Statement:Allied Universal is committed to providing rewarding careers that give you a sense of purpose.About the Job:You will work in a dynamic, diverse and inclusive workplace, serving and safeguarding clients in a range of industries.Responsibilities:Carry out safety and security procedures, site-specific policies and when...


  • Cartersville, Georgia, United States Dollar Tree Full time

    Job SummaryWe are seeking an experienced Sales Floor Associate to join our team at Dollar Tree. As a key member of our store staff, you will be responsible for handling sales transactions, maintaining cash security, and providing top-notch customer service.You will also be expected to assist with visual merchandising, maintain a clean and organized store...


  • Cartersville, Georgia, United States TravelCenters of America Full time

    TravelCenters of America is seeking a skilled Retail Cashier to join our team. As a Cashier, you will be responsible for processing guest checks and receiving payment. You will also provide quality service to each guest in a courteous and efficient manner.The estimated salary for this position is around $12-$15 per hour. Our benefits package includes...


  • Cartersville, Georgia, United States Zaxby's Full time

    Cashier Job OverviewAt Zaxby's, we are seeking friendly and enthusiastic individuals to join our team as cashiers. As a cashier, you will be responsible for delivering exceptional guest experiences by taking and entering orders, handling payments, maintaining a clean dining room and other guest areas, and providing outstanding service.Responsibilities and...


  • Cartersville, United States Southern States Bank Full time

    Job DetailsJob Location Cartersville 65 - Cartersville, GA DescriptionJob Summary: The CSR I is the highest level achievable in the Teller career path (except for Lead Teller), and is responsible for assisting customers who come into the Bank with depositing or withdrawing funds, understanding and generally explaining the Bank's services, cross selling and...


  • Cartersville, Georgia, United States SFV Services Full time

    About Us:Installed Right is a dynamic company that's part of the SFV Services family. We're committed to building inclusive workplaces where everyone can thrive. Our mission is to create amazing spaces, starting with creating an amazing, diverse team. We value individual awesomeness, not labels like race, color, religion, gender, age, or any other...


  • Cartersville, United States Matthew Scott - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...


  • Cartersville, United States Matthew Scott - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Cartersville, Georgia, United States Carlisle Companies Full time

    Carlisle Companies Overview">CW is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. Our company prides itself on delivering high-quality products and services to our customers.


  • Cartersville, Georgia, United States TravelCenters of America Full time

    We are seeking a talented Cashier and Team Member to join our team at TravelCenters of America. As a Cashier, you will be responsible for processing guest checks, receiving payment using a point of sale register, and maintaining a clean and organized workspace.In addition to these key responsibilities, you will also be expected to provide exceptional...


  • Cartersville, Georgia, United States Belk Full time

    Job Description">We are seeking a Store Retail Representative to join our team at Belk. In this role, you will be responsible for creating a positive shopping experience for our customers and driving sales growth through excellent customer service and product knowledge.">Key Responsibilities">">Meet or exceed personal sales per hour goals">Increase units...


  • Cartersville, United States Fred Loya Insurance Full time

    Job OverviewAt Fred Loya Insurance, we are seeking an experienced Auto Insurance Sales Representative to join our team in Cartersville, GA.Estimated Salary:$35,000 - $50,000 per year, depending on experience and qualifications.Job DescriptionWe are looking for a highly motivated individual who can sell new auto insurance policies, renew policies, service...