Customer Service Specialist

23 hours ago


Cartersville, Georgia, United States SFV Services Full time
Company Overview:
Installed Right, an SFV Services Company, is a Managed Installation partner to top national flooring and kitchen cabinet retailers. We're expanding and looking for Customer Service Representatives to join our team.

About the Role:
This early-career position plays a crucial role in our customer support operations. As a Customer Service Representative, you'll provide excellent customer service and troubleshoot issues related to flooring and kitchen cabinet installations. You'll also communicate with colleagues to ensure efficient problem-resolution.

Key Responsibilities:
  • Field inbound customer calls regarding project-related questions and issues
  • Provide accurate information about installation services and products
  • Troubleshoot and resolve customer concerns related to ongoing or completed installations
  • Document and update customer records based on interactions
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Process order modifications and escalate complaints when necessary

Qualifications:
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Proficiency with computers and CRM software
  • Ability to remain calm and professional when dealing with stressed or upset customers
  • Active listening skills and ability to diffuse tense situations
  • Strong time management and multitasking abilities

Compensation:
This role is budgeted at $14-$16 (hourly) in Cartersville, GA. Our company values problem-solvers with great personalities who can contribute to our 'get it done' culture. We offer an excellent opportunity to gain experience in the home improvement industry while developing valuable customer service skills.

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