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Team leader
1 month ago
Project role: Team leader - voice processes
Qualification: B-Tech
Experience: 4-7 Years
Skills: Operations Management
No. of positions: 4
To ensure delivery of specific assigned SLAs like CSAT through hisor her team , Process Adherence or Compliance , , , Team Attrition , Training Development and Initiatives , PEOPLE MAGICIAN ,
1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3. To have regular reviews with team
Ensure Retention of team members is within the agreed norms
Improving skill level through self development
The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement.
To consistently meet or exceed all agreed execution parameters as defined for the process.
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