Continuous Improvement Manager

4 weeks ago

Irving, United States Moxie Pest Control Full time

Job Overview:

Moxie Pest Control is the fastest growing pest control company in the industry. Weve been in business for 20 yrs, but still move like a start-up. We are looking to grow our team to meet the demands of a growing company that is doubling its sales year-over-year. This position requires someone that can work in a fast-paced start-up environment with little direction. Pro-actively finding solutions to problems is key to success in this role. No day will be the same

In this role, you will be responsible for building a culture of continuous improvement. This starts by documenting all processes in flow charts, working with the training team to develop training materials and implementation plans. You are responsible for being the process change control for our Contact Center.

Responsibilities and Duties: Maintain a customer centric mindset Center all decisions around the customer Create processes and maintain the database of processes Implement structured and repeatable process improvement system Educate leadership and the contact center on continuous improvement processes and culture Build out and optimize processes Document all processes Become the expert of all processes Analyze impact of proposed changes to processes to identify gaps and impacts of the changes Make recommendations to the Contact Center Leadership on operational opportunities primed for improvement and assist in building contact center strategy Deliver data status updates Work with training team to implement new processes and updates to current processes Maintain database of all processes in Zendesk Establish regular cadence to review processes for accuracy and update as needed Assist with operational tasks as needed Establish cadence to sit each contact center department to regularly assess process to ensure relevance Collaborate with L & D leadership and contact center leadership to ensure long term adoption of process changes

Qualifications: Bachelor's Degree in Business or other relevant degrees or 2-3 yrs equivalent experience Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets) Experience with Zendesk is preferred Six Sigma or Lean certified preferred, not required Hands-on experience managing timelines and deliverables Experience with writing P&P, process documentation Experience maintaining a knowledge base Proven track record of collaborating cross functionally Basic understanding of telephony systems and call routing Basic understanding of CRM

About Us Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. Were more than just a pest control company

What We Live By

Do The Right Thing We believe in striving to do the right thing because we genuinely care about our customers

Be Nice We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution Its an understatement to say we take pride in our work. We live by the motto: If a thing is worth doing, its worth doing well.

Keep Improving Because we care about helping our customers, we take our job knowledge seriously.

Company Perks At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include: 2021 & 2022: Great Places To Work and Top Places to Work Awards & Recognition In Office, Remote, and Hybrid Work Environment Monthly Company Events Quarterly Service Projects Comprehensive medical coverage that covers many common services at no cost or for a low copay Additional options for dental and vision benefits, life and disability coverage and more 401K Plan Long- and Short-term Disability Coverage (Voluntary) Paid Time Off

AAP / EEO Statement Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

by Jobble

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