Senior Manager Quality Engineering

4 weeks ago

Irving, United States 7-Eleven Full time

Overview:

? Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite. Brain Freeze is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But theres a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. Its what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

? How we lead

At 7-Eleven we are guided by our Leadership Principles.

  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an It Can Be Done Attitude
  6. Do the Right Thing
  7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

? About This Opportunity

Responsibilities:

JOB DUTIES:

  • Responsible for leading quality engineering team and quality process in a hybrid environment with Agile teams at varying levels of maturity.
  • Responsible for working with Agile product squads and wider programs in ensuring appropriate test engineering approach, frameworks and practices are in place to ensure customer facing quality
  • Refine testing approach and delivery processes to ensure appropriate test coverage as well as maintain a continuous improvement outlook incorporating production feedback/RCA from defects found late in release cycles
  • Build and manage QA team, including hiring, coaching, and mentoring team members.
  • Collaborate on feature sprint planning and provide metrics on testing progress.
  • Responsible for engaging with stakeholders to understand requirements, design approaches and develop estimates, staffing plans and day to day management of testing activities
  • Responsible for test planning, test design, test execution, Requirement Traceability Analysis, and Test Coverage Analysis across the various product squads or delivery teams
  • Responsible for managing and coordinating parallel scrums contributing to high-frequency product releases. This includes establishing criteria for release, auditing test plans, defining test KPIs, and automation capabilities, identifying issues associated with product deficiencies and leading test team.
  • Prepare recommendations for testing and documentation procedures to be used in the product design phase to production roll-out.
  • Work with development team in implementing & maintaining Continuous Integration and Continuous deployment.
  • Effectively drive an engineering approach to customer facing quality with shared accountability across unit testing, system testing, contract testing, integration testing, end to end testing, business user acceptance, production validation & post go-live feedback as appropriate.
  • Responsible for developing and executing test environments strategy and architecture plan. Developing strong competencies and toolsets for environment provisioning and setup automated data refresh within a framework of highly automated test and continuous deployment.
  • Conducts working sessions and collaborate with end-to-end partner systems to ascertain technical requirements from test perspective for both manual and automation testing across ecosystem
  • Establish and track KPIs and metrics for measuring effectiveness and efficiency of our environment and test data management processes. Maximize automation and minimize manual environment provisioning and data refresh work.
  • Build, lead & mentor team of SDeTs along with technical leadership/mentoring to deliver high quality products.


Qualifications:

EDUCATION & EXPERIENCE:

Education: Bachelors degree in Computer Engineering, Computer Science or related field and

Work Experience:10+ years of experience in Software Engineering discipline with hands on development experience required.

SPECIFIC SKILLS OR OTHER REQUIREMENTS:

  • 10+ years of experience in software engineering process, best practices, automation tools and techniques with 4+ years of experience leading Test engineering function
  • 10+ years of experience with requirements Analysis and Functional Test Planning as part of designing and implementing a Testing Strategy.
  • 8+ years of functional and automation testing experience
  • Hands on experience with fully automated, modern software engineering practices to enable CI/CD to continuously deliver public facing functionality is a plus
  • 8 years of experience in End-to-end software delivery management in direct-to-consumer ecommerce on online channels
  • 5 years of experience on standardizing test planning, executing, and reporting processes across multiple omni channel teams in a geographically distributed environment is necessary
  • 7 years of experience of agile software development processes, continuous integration and continuous deployment using tools like Jenkins, Stash/Git, in-pipeline automated quality gates and validation.
  • 4 years of experience in key areas such as Cloud Native Architectures, NoSQL data stores, Spring Framework, Java/J2EE, Microservices, JavaScript
  • 6 years of experience with ensuring successful software delivery by ensuring enablers such as environment provisioning, data refresh, setup tools and processes
  • Strong working knowledge in Marketing systems, Communication Management, Email and Campaign Management, Customer Care, Master Data Management, Enterprise Data Platforms, Business Intelligence, Integration (ETL/ESB), and modern data analytics is a plus
  • Experience in Enterprise apps such as Oracle Retail, Oracle e-Business Suite and Human Resources, Supply Chain, WMS and Point-of-Sale would be a plus

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