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Client Service Representative

3 months ago

Birmingham, United States American Esoteric Laboratories Full time

Job Functions, Duties, Responsibilities and Position Qualifications:

Job Description

Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is:

Location: Birmingham, AL

Days: Monday - Friday

Hours: 8am-5pm

Full-time: Benefit Eligible

In this role, you will:

  • Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations.
  • Assess needs by using accepted client service processes to maintain customer satisfaction, and grow sales.
  • Manage customer/supplier relationship functions through reports and evaluation.
  • Generate additional business through site visits and consultation with clients to increase market Share of existing products and services.
  • Supports Sales Team and the Sales/ Marketing Director in providing timely, professional and courteous service.

All you need is:

  • High School Diploma required, associate preferred
  • Minimum of 2 years, experience in client services/customer service.
  • Laboratory or medical billing preferred.
  • Demonstrate ability to work as part of a team, good problem resolution skills and flexibility.
  • Must have good proven phone skills.

Well give you:

  • Appreciation for your work
  • A feeling of satisfaction that youve helped people
  • Opportunity to grow in your profession
  • Free lab services for you and your dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits including medical, dental, and vision insurance
  • Help saving for retirement, with a 401(k) plus a company match
  • A sense of belonging were a community

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

American Esoteric Labs

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.