Seasonal Operations Manager

2 months ago

Long Beach, United States Thirteenth Floor Entertainment Group Full time

Job DetailsJob LocationLong Beach, CAPosition TypeSeasonalDescriptionThe Operations Manager for Dark Harbor is responsible for overseeing the daily operations of the maze attractions, managing queue lines, and supervising event staff to ensure a smooth, safe, and thrilling guest experience. This role includes coordinating staff, addressing operational issues, and maintaining safety protocols throughout the event. Key Responsibilities:- Manage and oversee maze operations, ensuring all attractions are running efficiently and safely.- Supervise queue line management to optimize guest flow and reduce wait times.- Lead, schedule, and train event staff- Monitor guest satisfaction, resolving issues or complaints as they arise.- Ensure compliance with safety guidelines and emergency protocols.- Report on daily operations and performance metrics to upper management.QualificationsQualifications:- Proven experience in event or operations management, preferably in themed entertainment or haunt events.- Strong leadership, organizational, and problem-solving skills.- Ability to work in a fast-paced, high-pressure environment.- Excellent communication and interpersonal skills.- Availability to work evenings, weekends, and holidays during the haunt season. The operations manager reports to the general manager and is responsible for the guest experience throughout the event. Physical RequirementsBe able to stand, walk and work in varying environments for up to 6 hours at a time.Ability to work a varying schedule in terms of days and hours, as dictated by business needs.Ability to lift 25 lbs.Perks 20% off discount in the gift shop Free, unlimited admission to all Thirteenth Floor Entertainment Group events on select nights throughout the Halloween season 2 comp tickets to share with family and friends. Valid on select nights throughout the Halloween season for any Thirteenth Floor Entertainment Group event Weekly pay Flexible schedule Equal Opportunity Employment Thirteenth Floor Entertainment Group is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

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