Loss Prevention Agent
7 days ago
About UsJoin our Winning Team today and start your ownership journeyWinCo Foods is a rapidly growing family of over 130 grocery stores, complete with our own distribution centers and transportation network. Were proud to operate across 10 states west of the Rockies with more than 20,000 employee owners.At WinCo Foods we act like owners because we are We believe, as the Low Price Grocery Leader, that we make the lives of the communities where we operate better by giving them the best possible prices to feed their families and by focusing on the success, well-being and diversity of our employee owners.Currently, WinCo is the third largest Employee-Owned company in the United States and is 46 on the list of largest privately owned companies. Did you know that WinCo has more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP)? Once eligible, you can start your journey to ownership with an annual gift of stock equaling 20% of what you make each year. (ESOP available at most locations and subject to vesting, check the locations Summary Plan Description). WinCo Foods offers the very best benefits in the industry, with low cost, high quality medical benefits with rates as low as $35 a month, enrollment in our ESOP after 6 months, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, employee assistance, discount program and even voluntary benefits like Pet InsuranceOverviewJob SummaryResponsible for the Loss Prevention activities related to the detection, apprehension and processing of shoplifters. Diligently set an example of what it means to be an employee owner who makes excellent business minded decisions aimed at controlling loss and helping the company protect profits. Assist store management in maintaining a safe environment for our customers, vendors, and employees. Provide presence and professionalism aimed at de-escalating situations that arise within the store. Assist internal Loss Prevention staff conducting various investigations. Perform related work.Typical Duties and Responsibilities Demonstrates professionalism and excellent judgement in a fast paced retail environment. Detects, apprehends and processes shoplifters in accordance with company policies and local laws/regulations. Contributes to the safe resolution of concerning situations within the store using verbal de-escalation techniques paired with professional presence. Prepares and submits reports involving investigations and Loss Prevention (LP) matters. Researches and archives general liability incidents via C.C.T.V. Participates in internal company investigations. Testifies at legal and court proceedings on behalf of the company. Works with local, state and government agencies regarding company matters. Participates in maintenance of loss prevention and safety programs. Conducts loss prevention audits. Detects, investigates and reports hazardous workplace incidents and issues. Provides store support by promoting loss prevention and safety awareness. Provides LP training to store staff. Maintains loss prevention office and equipment to established standards. Identifies and troubleshoots and reports issues with C.C.T.V. equipment. RequirementsEducation: High School Diploma or equivalentExperience: Recognizing the required criteria to determine what constitutes shoplifting. Demonstrating good excellent judgment when responding to difficult situations or individuals. Providing excellent verbal, written and interpersonal communications skills in a work setting. Documenting work and customer service activities. Applying strong analytical and problem solving abilities. Prioritizing and executing tasks in a high-pressure environment. Demonstrating initiative and self-direction. Working effectively in a team oriented environment.Ability to: Consistently provide friendly and engaging customer service to internal and external customers. Perform at a high level in a fast paced environment with limited immediate supervision. Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays. Develop proficiency with WinCos C.C.T.V. equipment, locks and door hardware. Sit for extended periods. Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. Obtain State or Local certifications as required. Wear provided personal protective equipment such as gloves and protective vests Travel daily within a defined geographic area to assigned locations. Perform other duties as assigned or needed.Additional Requirements: Must be at least 18 years oldMachines and Equipment Operated: Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.). C.T.V., DVR and digital camera equipment.The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary. EEO/InclusivityAs WinCo Foods continues to grow, our diversityfrom our variety of perspectives and wide range of experiencesis essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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