Department Manager

2 months ago


Hillsboro, United States H&M Group Full time
About the Role

This is a challenging and rewarding role that requires a strong leader to manage the sales and profit goals of the department. The successful candidate will be responsible for setting a plan to deliver the best customer experience in the department and overall store.

Key Responsibilities
  • Sales and Profit: Regularly analyze and follow up on sales and profit KPIs for the department with the visual merchandisers. Secure that actions are taken to maximize selling. Support the visual merchandisers with these actions by securing the hours and staff needed for a successful execution.
  • Store Operations: Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (move, sales, events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
  • Team Management: Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the commercial handbook.
  • Customer Service: Ensure H&M customer service standards are always delivered through active coaching and leading by example.
  • Store Routines: Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change.
  • Loss Prevention: Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
  • Competitor Landscape: Give input to the store manager and area teams on allocation and replenishment to secure garment levels according to sales trends and inform the store manager of any potential risks, threats, and opportunities related to the competitor landscape.
Requirements
  • Leadership Skills: Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
  • Performance Management: Evaluate and manage the performance of the department team members; give regular feedback, execute dialogues, development plans, and follow-ups, and take actions to improve performance and develop the team.
  • Communication: Deliver clear communication to store team on business performance, company culture, and training focuses through daily behind-the-scenes meetings and participating in weekly leadership meetings.
  • Health and Safety: Ensure that health and safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times.
  • Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with H&M policies and applicable laws, including time-off requests, pay, conducting terminations and corrective actions, and making employment decisions.
  • Company Culture: Strengthen our company culture by promoting feedback in our daily work and coach your team to do the same.


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