Current jobs related to Customer Service Representative I - Costa Mesa - WSP
-
Customer Service Representative I
3 weeks ago
Costa Mesa, United States WSP Global, Inc. Full timeThe Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. Customer Service, Customer Service Representative, Representative, Retail, Information
-
Customer Relations Representative I
2 weeks ago
Costa Mesa, United States Canon U.S.A., Inc. Full timeCustomer Relations Representative I Location US-CA-Costa Mesa Company Canon U.S.A., Inc. Requisition ID 32213 Category Customer Service/Support Position Type Full-Time About the Role Canon USA is seeking a Customer Relations Representative I (Representative, Cust Rel I) to work out of our Costa Mesa, CA factory service center. The Customer...
-
Camera Customer Relations Representative I
2 weeks ago
Costa Mesa, United States Disability Solutions Full timeCamera Customer Relations Representative IUS-CA-Costa MesaJob ID: 32213Type: Full-Time# of Openings: 1Category: Customer Service/SupportCUSA Costa MesaAbout the Role Canon USA is seeking a Camera Customer Relations Representative I (Representative, Cust Rel I) to work out of our Costa Mesa, CA factory service center. The Camera Customer Relations...
-
Alterations Customer Service Representative
3 months ago
Costa Mesa, United States David's Bridal Full time**Alterations Customer Service Representative** NOW HIRING Location CA - Costa Mesa Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding...
-
Customer Service Representative
5 days ago
Costa Mesa, United States DIO USA CORPORATION Part timeJob DescriptionJob DescriptionSalary: $19.00 - $20.00 HourlyJob Description:We are seeking a motivated and detail-oriented Customer Service Representative to join our implant corporation. The ideal candidate will be responsible for providing exceptional customer service, maintaining relationships with customers, and ensuring smooth operations for product...
-
Customer Service Representative
1 month ago
Costa Mesa, United States AAA - The Automobile Club Full timeCustomer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9 Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training
-
Customer Service Representative
5 days ago
Costa Mesa, United States Ultimate Staffing Full timeCustomer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...
-
Customer Service Representative
6 days ago
Costa Mesa, United States Ultimate Staffing Full timeCustomer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...
-
Customer Service Representative
3 months ago
Costa Mesa, United States Interdent Sa Full time** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** DENTA04174 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...
-
Customer Service Representative
2 months ago
Costa Mesa, United States AAA Full timeAAA - 3333 Fairview Rd [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...
-
Customer Service Representative
2 months ago
Mesa, United States FatCats Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeStarting Pay Range: $14.35/HrFull Time/Part Time: Part TimeSchedule: Nights and WeekendsBenefits: 401k; Holiday Pay; Team Member Perks and Discounts!We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Customer Service Representative (CSR). The...
-
Customer Service Representative
4 months ago
Costa Mesa, United States Financial Partners Credit Union Full time** Customer Service Representative - Admin** This dynamic role is responsible for new business production, endorsements and building lasting relationships with our large member base. We offer multiple providers of auto, home and other lines of insurance and are looking for experienced licensed Property & Casualty Insurance Agents. **ESSENTIAL...
-
Customer Service Representative
2 months ago
Costa Mesa, United States American Automobile Association Full timeCustomer Service Representative - Membership Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 30 miles of Costa Mesa,...
-
Customer Service Representative
2 months ago
Costa Mesa, United States American Automobile Association Full timeCustomer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, also training every other Saturday from 8:00am to 5:00pm then having a day off through the...
-
Customer Service representative
3 months ago
Costa Mesa, United States DataTicket, Inc Full timeJob DescriptionJob DescriptionWork with Data Ticket, Inc. Customer Service!Role: Customer Call Center Representative -Job Type: Full Time: Day hours from Monday to Friday.Location: Irvine, CA 92614Start date: Immediate/Actively HiringCitation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are...
-
Customer Service Representative
1 month ago
Mesa, United States Fatcats Full timeCustomer Service RepresentativeStarting Pay Range: $14.35/Hr Full Time/Part Time: Part Time Schedule: Nights and Weekends Benefits: 401k; Holiday Pay; Team Member Perks and Discounts! We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Customer Service Representative (CSR). The right person shares FatCats...
-
Retail Sales Associate
19 hours ago
Costa Mesa, California, United States Boudin Full timeAbout the RoleThe Cashier & Guest Service Representative is the primary point of contact for guests at Boudin Bakeries. We are seeking a retail sales associate who enjoys working with the public and has a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers...
-
Customer Service Representative
1 week ago
Costa Mesa, California, United States RevZilla Motorsports LLC Full timePosition: Retail AssociateCompany Overview:At RevZilla Motorsports LLC, we pride ourselves on having a team of passionate and dedicated individuals who thrive in a vibrant and energetic environment. Our commitment to motorcycles and exceptional customer service allows us to build lasting relationships with our customers. We offer a wide range of premium...
-
Customer Service Representative
23 hours ago
Costa Mesa, California, United States Williams-Sonoma Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Williams-Sonoma. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and maintaining a thorough knowledge of our products.Key ResponsibilitiesProvide sincere, friendly, and...
-
Customer Service Representative
20 hours ago
Costa Mesa, California, United States Travel Centers of America Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Crew Member at TravelCenters of America. As a Crew Member, you will play a vital role in providing exceptional service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with their queries and concerns in a friendly and professional...
![WSP](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative I
2 months ago
Job Description
This Opportunity
WSP is currently initiating a search for a Full-Time
Customer Service Representative I
. This position will be based out of Costa Mesa, CA.
The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.
Your Impact
Serve as the first point of public contact for all customer service issues.
Promote positive customer relations with customers and coworkers.
Respond to calls from the public and provide general information and service.
Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs.
Maintain customer records by updating account information.
Process requests for new customer accounts.
Open cases for unsolved customer inquiries.
Process customer disputes.
Process the closing of customer accounts and initiate refunds when required.
Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current.
Consistently meet established productivity, schedule adherence, and quality standards.
Communicate effectively with a variety of people across various levels both within and outside the organization.
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability.
Develop a strong teamwork ethic.
Follow communication procedures, guidelines, and policies.
Provide face-to-face customer service with walk-in center customers when required.
Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required.
Respond to customer chat and text to answer questions and provide assistance when required.
Other duties as assigned.
Who You Are
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent phone etiquette.
Excellent verbal communication skills.
Excellent attendance and punctuality.
Enjoy providing prompt and timely service to our customers.
Possess strong interpersonal skills and have compassion and empathy for customer situations.
Be energetic, self-motivated, and quick-thinking.
Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment.
Ability to read and comprehend normal instructions, correspondence, and memos.
Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday.
Must be able to pass background and drug screenings.
Ability to achieve and maintain departmental performance standards.
PHYSICAL DEMANDS
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to adhere to strict attendance requirements.
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds.
Must be able to lift, carry, walk, and stand.
Vision for reading, recording, and interpreting information.
Frequent speech communication, hearing and listening to maintain communication.
Daily use of computer and keyboard, standard office equipment and telephone.
Ability to access, input, and retrieve information from the computer.
Frequent hand/eye coordination to operate computer keyboard and office equipment.
Noise level in the work environment is quiet to moderate.
Supervisory Responsibilities
This position has no supervisory responsibility.
Education And/or Experience
High school diploma or general education degree (GED).
Customer service experience a plus.
Bilingual Vietnamese is a plus.
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary: $17 - $18 / hour
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
Notice To Third Party Agencies
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
#J-18808-Ljbffr