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Customer Account Specialist

4 months ago

Tyler, United States McNaughton-McKay Full time

Join the company that helps make American manufacturing possible. You'll work alongside essential industries such as oil and gas, food, beverage, aerospace, and automotive, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As an employee of The Reynolds Company, not only do you help the company succeed, you also share in the rewards.

The Reynolds Company is currently seeking a talented individual to join our Inside Sales team; this full-time opportunity is located in our Tyler, Texas branch. Qualified candidates should have a strong work ethic and a High School Diploma/GED; Experience in the Electrical Distribution industry with Commercial and Industrial Contractor accounts strongly preferred.

What does a Customer Account Specialist do?
The Customer Account Specialist (CAS) manages orders, changes, and cancellations as received and determines/negotiates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested to the customer. This role would support a customer base of construction clients, both residential and commercial.
The CAS also oversees large scale customer projects/orders to ensure product availability and timely delivery according to customer project timelines and goals. Along with entering orders, the CAS also manages customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
When applicable, the CAS may also identify opportunities to add-on or up-sell products to a customer that may benefit the customer and suggest alternative products when a customer's requested product is not available.

What do you need to have to be successful in this role?
At least 2 years of experience in Electrical Distribution strongly preferred.
Experience with Switchgear, panelboard, or transformers a plus.
High school diploma required. Associates or Bachelor's degree and/or a pattern of continuing education preferred. Additional experience will be considered in lieu of a degree.
The selected candidate must also have effective written and verbal communication skills.

Benefit Highlights:
Medical, dental, and vision insurance available the first of the month following date of hire.
Employee stock ownership program and profit sharing.
Employer paid short-term and long-term disability.
10 paid holidays a year effective immediately.
Plus much more

We appreciate your interest in The Reynolds Company. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Other details

  • Job Family Sales & Engineering
  • Pay Type Hourly


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