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Customer Service Representative

2 months ago

Tyler, United States BradyIFS Full time

BradyIFS and Envoy Solutions merged in October 2023 to become one of the largest distributors and solution providers in North America, providing specialized supplies and support for facility care (JanSan), foodservice, industrial packaging, and marketing execution. We operate from 180 locations coast to coast with a team of 6,000 associates and over 1,500 sales professionals. We create high-value, lasting client relationships by gaining a deep understanding of our client's operations, providing a broad catalog of leading brands and products, and leveraging extensive industry expertise to develop tailored solutions. We succeed by helping our clients achieve their own operating objectives - cleaner, safer, and more successful facilities, and more productive, sustainable operations. Job Description Our Customer Service - Customer Care Rep must have great communication skills, love people, have exceptional attention to detail, and be able to problem-solve. This job will involve learning many various functions within our business. They must be able to move from customer service to pulling an order in the warehouse and assisting with accounts receivable. Our team members are flexible and always learning, and come to work every day on time. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer concerns. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Job Type: Full-time #J-18808-Ljbffr