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10576 - Business Process Consultant

1 month ago

Costa Mesa, United States Hyundai AutoEver America Full time

10576 - Business Process Consultant Purpose: Responsible to lead and deliver all aspects of Connectivity Service-related business planning and strategy. Responsible to strategize and plan new business operations in the area of Wireless & Vehicle Connectivity domain, including B2B operations management with HMG affiliates and partners. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients. Maintain contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners. Essential Functions: Lead various projects related to account management, client service, and partner management. Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service. Partner with executive management team to assess and improve current business processes. Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. Coordinate with all internal departments for client proposal creation. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners. Oversee the design and development of the enterprise wide system to meet performance, scalability, extensibility and maintainability requirements. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status Create/manage customer pricing model align with company's strategic direction Basic Requirements: Earned a B.A. or B.S. degree and preferably an MBA. 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry. 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment Consulting experience at a Big4 consulting company, highly desirable Ability to solve practical problems and deal with a variety of situations. Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position. Ability to travel frequently to international sites (e.g. Toronto, Canada) Well organized with ability to pay close attention to details. Strong interpersonal skills. Able to collaborate effectively with cross-functional teams. Great customer service and professional demeanor. Utilize best practices for general business, administrative, and operational procedures. Ability to create standard forms, templates, and processes. Ability to review and update Terms and Conditions. Salary Range: $112,830 to $173,756

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