Medical Office Manager

2 weeks ago

Nashville, United States Concentra Full time

Overview:

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities:
  • Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
  • Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
  • Work with clinicians to support staff competency regarding all patient care needs
  • Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
  • Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
  • Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
  • Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
  • Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
  • Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
  • Monitor center status, provide wait time communication, perform white board patient management, and provide service package expectations
  • Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
  • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
  • Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
  • Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
  • Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
  • Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
  • Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:
  • Bachelor's degree preferred
  • Some college courses from an accredited college or university or equivalent education and experience
  • In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

  • Customarily has at least three or more years of work leadership or operations management experience
  • Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong service mentality and a focus on achieving all aspects of defined service standards
  • Excellent telephone and personal etiquette
  • Warm, positive, energetic, and professional demeanor
  • Effective oral and written communication skills
  • Tactful and diplomatic communication style
  • Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
  • Performance assessment skills
  • Continued focus on self-development
  • Proficient in computer applications such as Word and Excel
  • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
  • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
  • Ability to resolve colleague, client, and patient issues in an effective and timely manner
Additional Data:
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

  • Deputy Chief Medical Officer

    Found in: beBee S US - 3 weeks ago

    Nashville, United States Correctional Medicine Associates Full time

    Join Correctional Medicine Associates!Deputy Chief Medical Officer - Nashville, TNQualifications and Responsibilities:The Deputy Chief Medical Officer (DCMO) is a key member of the CoreCivic Health Services senior management team and supports the leader of Correctional Medicine Associates, a limited Physicians Corporation consisting of providers serving...

  • Deputy Chief Medical Officer

    Found in: beBee jobs US - 3 weeks ago

    Nashville, Tennessee, United States Correctional Medicine Associates Full time

    Join Correctional Medicine AssociatesDeputy Chief Medical Officer - Nashville, TNQualifications and Responsibilities:The Deputy Chief Medical Officer (DCMO) is a key member of the CoreCivic Health Services senior management team and supports the leader of Correctional Medicine Associates, a limited Physicians Corporation consisting of providers serving...

  • Local Office Supplies Delivery Driver

    2 weeks ago

    Nashville, United States A-Z Office Resource Full time

    Job DescriptionJob DescriptionWe are seeking a Local Delivery Driver to join our team! You will drive to deliver goods and packages in our delivery trucks.No previous experience necessary.Monday - Thursday work schedule, 10 hour work days..... 3 day weekends!!$500 hiring bonus paid after 30 days!​Responsibilities:Deliver products to customer locations in a...

  • Office Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Nashville, United States Smith Building Group LLC Full time

    Company DescriptionSmith Building Group LLC is a company specializing in residential/commercial design, build, and renovations. Their expertise in both residential and commercial projects include remodeling, additions, new construction, build-outs, interior and exterior renovations. They are located in Nashville, TN.Role DescriptionSmith Building Group LLC...

  • Office Manager

    2 weeks ago

    Nashville, United States Smith Building Group LLC Full time

    Company DescriptionSmith Building Group LLC is a company specializing in residential/commercial design, build, and renovations. Their expertise in both residential and commercial projects include remodeling, additions, new construction, build-outs, interior and exterior renovations. They are located in Nashville, TN.Role DescriptionSmith Building Group LLC...

  • Office Manager

    Found in: Appcast US C2 - 2 weeks ago

    Nashville, United States Smith Building Group LLC Full time

    Company DescriptionSmith Building Group LLC is a company specializing in residential/commercial design, build, and renovations. Their expertise in both residential and commercial projects include remodeling, additions, new construction, build-outs, interior and exterior renovations. They are located in Nashville, TN.Role DescriptionSmith Building Group LLC...

  • Clerk / Office Support

    1 week ago

    Nashville, United States National Health Corporation Full time

    Job DescriptionJob DescriptionPosition: Clerical / Office SupportPay: $15.00 / hr. - $18.00 / hr. Depending on ExperienceThis position requires working knowledge of the agency structure, human resource and administrative policy and procedures. Functions as Receptionist for the hospice and courteously greets all customers / co-workers, whether in person or on...

  • Executive Assistant/Office Manager

    23 hours ago

    Nashville, United States Hankook Tire Full time

    Position Identification Executive Assistant and Office Manager: Job Purpose This role will provide administrative support to the executive team and manage daily office operations. Key Accountabilities Duties: * Support executive (NAHQ President) capacity by handling a wide variety of situations involving the administrative functions of the office that...

  • Executive Assistant/Office Manager

    22 hours ago

    Nashville, United States Hankook Tire America Corporation Full time

    This role will provide administrative support to the executive team and manage daily office operations. Key Accountabilities Duties:Support executive (NAHQ President) capacity by handling a wide variety of situations involving the administrative func Office Manager, Executive Assistant, Executive, Manager, Assistant, Operations, Manufacturing, Business...

  • Administrative Assistant Office Manager

    Found in: Appcast Linkedin GBL C2 - 15 hours ago

    Nashville, United States Weiss Watch Company Full time

    Company DescriptionWeiss Watch Company is an innovative designer and builder of American luxury watches with timeless craftsmanship. Every watch is built from start to finish by an American watchmaker, certified and trained extensively in the art of Swiss watchmaking. At Weiss Watch Company, we are committed to restoring prestige to American watchmaking.Role...

  • Assistant Front Office Manager

    23 hours ago

    Nashville, United States Hyatt Hotels Corporation Full time

    This role is eligible for a $2,500 sign-on incentive payable at 90 days of employment! Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleague Office Manager, Manager, Office, Assistant, Operations, Business Services

  • Medical Receptionist

    13 hours ago

    Nashville, United States Healthcare Firm Full time

    Job DescriptionJob DescriptionLooking for a highly talented, highly organized medical office specialist for a growing healthcare office with dynamic team in Nashville, TN.Requirements:*Must have at least 2 years minimum office experience with medium to high volume patient load*Computer Savvy with latest MS applications; Excel especially*Must have prior...

  • Audit & Medical Records Manager

    2 weeks ago

    Nashville, United States Upperline Health Full time

    Job DescriptionJob DescriptionAbout UsUpperline Health launched in 2017 and is the nation’s leading comprehensive and coordinated lower extremity healthcare organization. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of...

  • Audit & Medical Records Manager

    3 days ago

    Nashville, United States Upperline Health Full time

    Job DescriptionJob DescriptionAbout UsUpperline Health launched in 2017 and is the nation’s leading comprehensive and coordinated lower extremity healthcare organization. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of...

  • Poison Center Manager

    2 weeks ago

    Nashville, United States Vanderbilt University Medical Center Full time

    **Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...

  • Executive Assistant/Office Manager

    Found in: Resume Library US A2 - 1 week ago

    Nashville, Tennessee, United States Hankook Tire Manufacturing Tennessee Full time

    Position Identification:   Executive Assistant and Office Manager:   Job Purpose:   This role will provide administrative support to the executive team and manage daily office operations. Key Accountabilities: Duties: Support executive (NAHQ President) capacity by handling a wide variety of situations involving the administrative functions of the...

  • Office Assistant

    23 hours ago

    Nashville, United States PrideStaff Full time

    Job DescriptionLooking for a versatile Office Assistant to join our team in the Nashville area, contributing to a welcoming and inclusive workplace environment. This hands-on role encompasses a diverse range of responsibilities aimed at ensuring the smooth operation of our office and providing exceptional hospitality services to our visitors and...

  • Digital Marketing and Web Content Manager

    5 days ago

    Nashville, United States Meharry Medical College Full time

    The Digital Marketing and Web Content Manager is responsible for supporting the organization's digital strategy and optimizing its presence across a variety of digital platforms. This position is responsible for developing content strategy for the School of Medicine and the Meharry Medical Group websites and other digital platforms. This position will be...

  • Business Process Manager

    2 weeks ago

    Nashville, United States Vanderbilt University Medical Center Full time

    **Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...

  • Director Medical Staff Services

    2 weeks ago

    Nashville, United States HCTHealthcare Full time

    Job DescriptionJob DescriptionHCT seeks an experienced medical staff services leader for a 150-bed hospital in Tennessee. The Interim Director's responsibilities include, but are not limited to:directing, planning, and managing the daily operations of the medical staff office,establishing and maintaining continuity in the implementation of standards...