Credit and Collections Analyst
1 month ago
POSITION: CREDIT AND COLLECTIONS ANALYST
STATUS: NON-EXEMPT
REPORTS TO: CREDIT AND COLLECTIONS SUPERVISOR
General Purpose:
Coordinate collection activities for assigned branches. Review and contact past due accounts in order to collect money owed. Provide Superior Customer Service in all aspects of the job.
Essential Functions:
•Review reports to identify past due balances in a timely manner
•Recommend and communicate appropriate remediation (soft reminders, payment plans, prepayments, discontinue service, referral to outside collection agency, etc.)
•Maintain ongoing, friendly but firm communications with customers that are past due in payment
•Collaborate with payroll and billing on any identified problems that could improve customer experience and improve payment schedule.
•Complete other assignments as assigned by supervisor in an accurate and timely manner
•Process credit card payments as necessary
•Credit review and approval for prospective clients
Minimum Requirements:
•General business acumen via education, collections experience, or accounting experience in professional environment
•Excellent communication skills, particularly in negotiating and problem solving
•Working knowledge of general accounting principles
•Strong documentation skills to assist with on-going communications
•Able to read and interpret various financial reports related to credit and collections activities
•Able to work a standard schedule as defined and extended hours as needed
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