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Hotel Front Desk Agent

4 months ago

Estero, United States Hampton Inn & Suites Fort Myers Estero Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Mitigate customer complaints as needed
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Communicate with housekeeping to make sure guest rooms are ready
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Well-versed in taking telephone calls and handling stressful situations
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred