Customer Specialist

2 weeks ago

Fort Worth, United States CarMax Full time

6174 - NW Ft Worth - 2800 Citadel Spring Drive, Ft Worth, Texas, 76177

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Specialist

    1 month ago

    Fort Worth, United States OneMain Holdings Inc Full time

    Responding to inbound caller inquiries around general claim or benefit questions and status requests, with focus on quality and first call resolution - Work with clients in a consultative manner in accordance with all applicable laws, policies, and p Customer Service Specialist, Customer Service, Specialist, Benefits, Retail, Financial, Team Member

  • Customer Experience Specialist

    8 hours ago

    Fort Worth, Texas, United States RML Auto Full time

    Customer Experience Specialist OpportunityWe are seeking a highly motivated and driven individual to join our team as a Customer Experience Specialist. As a key member of our sales and customer service team, you will be responsible for building and maintaining relationships with our customers, identifying and pursuing new sales opportunities, and providing...

  • Customer Support Specialist

    3 weeks ago

    Fort Worth, Texas, United States McKesson Full time

    Customer Support SpecialistAs a Customer Support Specialist at McKesson, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional support and service.Key Responsibilities:Provide timely and effective support to customers via phone, email, and other communication channelsResolve customer complaints and issues in a...

  • Customer Support Specialist

    4 weeks ago

    Fort Worth, Texas, United States McKesson Full time

    Customer Support SpecialistAs a Customer Support Specialist at McKesson, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional support and service. Your primary responsibility will be to interface with customers prior to and after sale, developing and maintaining positive customer relationships and coordinating...

  • Customer Relations Specialist

    3 months ago

    Fort Worth, United States Suburban Propane Full time

    > > **Customer Relations Specialist** **Fort Worth , TX** **JOB ID: 8008** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Sr. Customer Service Specialist

    4 weeks ago

    Fort Worth, United States McKesson Full time

    Enters Assigned Customer Orders received via phone, email, or fax. Tracks and provides status updates on all orders placed by their assigned book of business. Monitors assigned email to case Salesforce Queues. Ensures that the assigned queues are wor Customer Service Specialist, Customer Service, Customer Experience, Specialist, Salesforce, Retail,...

  • Customer Experience Specialist

    4 months ago

    Fort Worth, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    2 months ago

    Fort Worth, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist at Enclave at Golden Triangle in Fort Worth, TX! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...

  • Customer Success Specialist

    13 hours ago

    Fort Worth, Texas, United States Buxton Company Full time

    About the RoleBuxton is the global leader in retail customer analytics, leveraging a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, and drive growth.We are seeking a detail-oriented and self-starting Customer Success Specialist to join our team. The ideal...

  • Customer Service Specialist

    4 weeks ago

    Fort Worth, United States OneMain Financial Full time

    Customer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using...

  • Bilingual Customer Service Specialist

    5 days ago

    Fort Worth, United States G.L. Hunt Foundation Repair Full time

    Description G.L. Hunt Foundation Repair is thrilled to welcome a Bilingual Customer Service Specialist to our team in Fort Worth, TX! If you are fluent in both English and Spanish, possess excellent telephone communication skills, excel at multitasking, and are passionate about assisting customers with their home needs, then you may be the perfect fit for...

  • Customer Service Specialist

    2 months ago

    Fort Worth, United States OneMain Financial Full time

    Customer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using...

  • Customer Support Specialist

    10 hours ago

    Fort Worth, Texas, United States Certrec Full time

    Job OpportunityCertrec is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Operations Team, you will play a crucial role in providing exceptional customer support and ensuring the success of our clients.Key Responsibilities:Identify and resolve complex issues related to Certrec's SaaS products and services.Provide...

  • Customer Success Specialist

    3 weeks ago

    Fort Worth, Texas, United States Buxton Company, LLC Full time

    About the RoleBuxton is the global leader in retail customer analytics, providing data-driven insights to shape the future of customer engagement across all channels. As a Customer Success Specialist, you will be part of a dynamic team that combines technical expertise, problem-solving, and relationship-building to help clients succeed.Key...

  • Virtual Customer Experience Specialist

    1 month ago

    Fort Worth, Texas, United States Start New 2 Day Full time

    Work from Home OpportunityWe are seeking a motivated and customer-focused individual to join our team at Start New 2 Day as a Virtual Customer Relations Specialist. As a key member of our remote team, you will play a vital role in delivering exceptional customer experiences and supporting our business growth.Key Responsibilities:Provide top-notch customer...

  • Customer Service Training Specialist

    3 weeks ago

    Fort Worth, Texas, United States Deluxe Full time

    Job Title: Customer Service Training SpecialistDeluxe Corporation is seeking a highly skilled Customer Service Training Specialist to lead the development and delivery of training programs that enhance the company's customer service and technical support skills.Key Responsibilities:Design, develop, and deliver training curriculum that aligns with the...

  • Customer Success Specialist

    3 weeks ago

    Fort Worth, Texas, United States Buxton Company, LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Buxton Company, LLC. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service, technical support, and solutions-focused problem-solving to our clients.Key Responsibilities:Conferring with clients to identify...

  • Customer Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States Certrec Full time

    Job OverviewCertrec is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Operations Team, you will play a critical role in providing exceptional customer experiences for our clients.Key Responsibilities:Identify and resolve complex issues within Certrec's SaaS Products, ensuring seamless customer support.Provide...

  • Virtual Customer Relations Specialist

    3 weeks ago

    Fort Worth, Texas, United States Start New 2 Day Full time

    Work from Home OpportunityAre you looking for a career change that offers flexibility and work-life balance? Do you want to escape the daily commute and spend more time with your loved ones? Look no further!At Start New 2 Day, we offer a unique opportunity to work from home as a Virtual Customer Relations Specialist. As a member of our team, you will be...

  • Customer Support Specialist

    4 weeks ago

    Fort Worth, Texas, United States Certrec Full time

    Job OverviewCertrec is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Operations Team, you will play a critical role in providing exceptional customer experiences for our clients.Key Responsibilities:Identify and resolve complex issues within Certrec's SaaS products, ensuring seamless customer support.Provide...