Customer Experience Representative

4 weeks ago

Kenner, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.62 per hour.

This is a full-time position located at 600 Rental Drive, Kenner, LA. 70062

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Must be able to work one of the following schedule:

Sunday: 10:45pm - 7:00am

Monday: 10:45pm - 7:00am

Tuesday: OFF

Wednesday: 10:45pm - 7:00am

Thursday: 10:45pm - 7:00am

Friday: 10:45pm - 7:00am

Saturday: OFF

The starting pay rate for this position is $16.62/hour with a $2.00 shift differential for Saturday and Sunday (pays $16.62/hour Monday-Friday, and $18.62/hour on Saturday and Sunday). This position also offers bonus opportunities.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following shift/schedule:

    • Sunday: 10:45pm - 7:00am

      Monday: 10:45pm - 7:00am

      Tuesday: OFF

      Wednesday: 10:45pm - 7:00am

      Thursday: 10:45pm - 7:00am

      Friday: 10:45pm - 7:00am

      Saturday: OFF

  • Must be at least 18 years old

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