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Banking Center Manager

3 months ago

Munster, United States National Penn Bank Full time
This is an excellent opportunity for a Banking Center Manager for the Munster Banking Center.

SUMMARY

Plans, directs, controls and evaluates the operations and sales efforts of the banking center to meet all growth goals. Supervises all banking center functions to ensure Excellent Customer Experience is made available to all customers and employees at the banking center. This individual must be highly skilled in business/community development and leadership.

DUTIES AND RESPONSIBILITIES
  • Responsible for the day to day operations of the banking center as well as oversight of compliance and customer experience.
  • Reviews staff members for formal performance evaluation and recommends salary adjustments. Coaches and develops employees while managing employee issues relative to performance and behavior.
  • Put business/community development skills into practice in order to meet branch growth goals as well as establish strong community relationships. (Stronger CRA efforts may be required, based on community need)
  • Represents the Bank to the community through good customer relations. Calls on and corresponds with customers and local businesses to build solid relationships to generate deposits and loans in order to meet the Banking Center's assigned goals.
  • Motivate and develop team to meet established goals for inside sales efforts and results.
  • Drives business into the Banking Center while initiating and developing community relationships through a structured plan.
  • Manages, directs and schedules all activities of the Banking Center to ensure that all services are made available to customers in an accurate and efficient manner.
  • Responsible for the protection of all funds, physical assets, and property of the Banking Center. Ensures that all Bank policies and procedures are followed and is ultimately responsible for a clean Banking Center audit.
  • Originates, coordinates, and assists with the closing of consumer loans.
  • Provides and maintains a professional, business-like atmosphere within the Banking center.
  • Assures testing of Banking Center security equipment is completed monthly. Investigates security issues when needed.
  • Supports Bank strategic initiatives. Ensures proper use of existing and new operating systems.
  • Understands the Bank Secrecy Act (BSA) requirements and the Bank's BSA Policy, Reg CC and CRA.
  • Requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
  • Able to work banking center hours, including weekends and some evenings.
  • Performs other duties as assigned.
RELATIONSHIPS AND CONTACTS
  • Reports to the Retail Group Leader typically. May report to BCMIII/Market Manager.
  • Maintains interpersonal relationships with other officers, department managers, and Bank staff to accomplish duties and achieve the goals of the Bank.
  • Contacts customers and prospective customers regarding current business activities and opportunities.
  • Contacts local community groups and businesses regarding the promotion of the Bank and its products and services.
EDUCATION and/or EXPERIENCE
  • Bachelor's or Associate's degree preferred.
  • Two years of leadership experience and community development or sales experience.
QUALIFICATIONS
  • Thinks strategically with strong organization and communication skills.
  • Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation, strong listening skills.
  • Good management and human resource skills.
  • Performs as a team player with strong interpersonal skills who can interact effectively with staff and management across all departments.
  • Computer proficiencies in Microsoft Word and Excel.
  • Ability to use and understand the Bank's computer customer information system. Ability to read, interpret and comprehend laws and regulations set forth by the Bank's regulatory agencies.
  • Strong project management skills; able to prioritize and successfully handle multiple projects simultaneously.
  • Capability to exercise good judgment and communicate effectively in an effort to establish credibility and rapport while providing exceptional service.

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender/ Member FDIC