Front Desk Agent

2 months ago

Sunnyvale, United States Marriott International Inc Full time
Job Number 24150237
Job Category Rooms & Guest Services Operations
Location Aloft Sunnyvale, 170 South Sunnyvale Avenue, Sunnyvale, California, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Shashi Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, were culture focused. We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Aloft Hotels were wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style theyre not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft Sunnyvale is currently looking for a part time Front Desk Agent to join our team. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

What you will be responsible for:
Resolve guest concerns in a satisfactory manner
Maximize daily room sales
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Balance room types in the computer and identify designated requirements and requests
Review Front office pass downs, GXP and Guest feedback forms daily
Perform other duties as requested by management

Essential to succeed in this role:
You must model the Aloft culture in every interaction and every relationship
You possess excellent communication and leadership skills and are a strong, creative problem solver
You are a proactive, self-starter who can work well both independently and as part of a team
You are comfortable being a change agent and creating a welcoming environment
You are confident and have the ability to think clearly on your feet and under pressure
Pleasant telephone demeanor
Ability to manage stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Punctuality and regular and reliable attendance
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision

Desired:
High school graduate; some college is a plus
Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors
Previous experience in credit card handling

Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance

The hourly rate of pay for this position is $19.00.

This company is an equal opportunity employer.

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