Customer Service Associate

4 months ago

Adrian, United States SMART Full time

Customer Service Associate page is loaded **Customer Service Associate**

**Customer Service Associate**

locationsUS - Michigan - Adrian time typeFull time posted onPosted 30+ Days Ago job requisition idREQ35416 ****Job Description****

Cabinetworks Group has an immediate opening for a Customer Care Consultant, for our office in Adrian, MI

This is a customer service role that is currently working remote, with the option of working in the Adrian office. We are looking for someone with good customer service experience, both over the phone and electronically/email, that provide professional customer service and have office skills.

* Full time (40 hours/week)

* Day shift hours

* Excellent benefits: medical, dental, vision, 401k match plan

* Starting pay of $14.00/hr

**JOB SUMMARY:**

Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution. Determine root causes to issues and develop resolution action plans based on findings. Work in concert with field sales & service to drive positive customer experiences. Provide quotes, measure packs and process orders for builders.

**PRINCIPAL FUNCTIONAL RESPONSIBILITIES:**

* Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrival, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement

* Resolve product and service issues and relay information back to the appropriate department

* Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues

* Enter orders into system with high level of accuracy and volume

* Provide quotes measure packs and process orders for builders

* Research payment discrepancies for account receivables

* Audit peers order entry into the system to ensure accuracy

* Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers

* Participate in continuous training on policy, product, and processes

**ESSENTIAL QUALIFICATIONS AND SKILLS:**

* High school diploma or GED

* 2 years customer service experience

* Proficient computer skills required including Microsoft Office Suite

* Excellent organizational skills, including ability to multi-task and prioritize workload

* Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail

* Excellent verbal and written communication skills with the ability to interact with external customers

* Demonstrated successful capability to resolve conflict over sensitive or complex issues

* Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management

**PREFERRED QUALIFICATIONS AND SKILLS:**

* Bachelors degree or actively enrolled in a Bachelors program

* Experience serving the residential construction industry

* Advanced knowledge of Microsoft Excel.

****Shift****

****Full or Part Time****

Full time*Cabinetworks Group (the Company) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.*

*Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.*

*E-Verify Participation Poster:*

*E-verify Right to Work Poster: ,*

  • Customer Service Associate

    1 week ago

    Adrian, Michigan, United States First Defiance Financial Full time

    Customer Service Representative Department: As a Customer Service Representative at First Defiance Financial, you will play a vital role in supporting the company's mission statement and sales goals. Your primary responsibility will be to maintain a high level of customer satisfaction by providing exceptional service and support. Key Responsibilities:•...

  • Customer Service Sales Associate

    4 weeks ago

    Adrian, Michigan, United States Park Meadows Full time

    Sales Associate PositionType: Part-timeLocation: Retail EnvironmentInterviews AvailableWe are looking for a dedicated Sales Associate to become a vital part of our retail team. The ideal candidate will possess a strong enthusiasm for customer engagement and a knack for salesmanship. This role offers an exciting opportunity to thrive in a vibrant retail...

  • Retail Sales Associate

    3 weeks ago

    Adrian, Michigan, United States Staples Full time

    **Job Summary**Staples is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and helping customers find products and solutions.**Key Responsibilities:**Provide exceptional customer service and engage with customers to...

  • Customer Service Representative

    6 days ago

    Adrian, Michigan, United States SMART Full time

    Customer Service Associate Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide customers with...

  • Customer Service Ambassador

    1 week ago

    Adrian, Michigan, United States Family Dollar Full time

    Family Dollar - 408 W MAUMEE ST [Retail Associate / Cashier / Team Member]**About the Role:**As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers.**Key Responsibilities:*** Greet customers and assist them with the selection of merchandise* Complete cash register transactions and answer...

  • Food Service Associate

    4 days ago

    Adrian, Minnesota, United States Kum & Go, LC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at Kum & Go, LC. As a Food Service Associate, you will be responsible for providing excellent customer service, promoting food service and special sales, and maintaining a clean and organized store environment.Key ResponsibilitiesEngage with customers to...

  • Food Service Associate

    3 weeks ago

    Adrian, Minnesota, United States Kum & Go, LC Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at Kum & Go, LC. As a Food Service Associate, you will play a critical role in providing excellent customer service, promoting food service and special sales, and maintaining a clean and organized store environment.Key ResponsibilitiesEngage with...

  • Customer Service Representative

    7 days ago

    Adrian, Michigan, United States YMCA of Greater Toledo Full time

    Job DescriptionWe are seeking a Part Time Member Service Associate to join our team at the Frank & Shirley Dick YMCA. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Provide a positive and welcoming experience for all members and guestsRespond to member inquiries...

  • Customer Service Food Specialist

    3 weeks ago

    Adrian, Minnesota, United States Kum & Go, LC Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at Kum & Go, LC. As a Food Service Associate, you will play a critical role in providing excellent customer service, promoting food service and special sales, and maintaining a clean and organized store environment.Key ResponsibilitiesEngage with...

  • Culinary Service Associate

    4 weeks ago

    Adrian, Michigan, United States Compass Group, North America Full time

    Position Overview:We are actively seeking dedicated individuals for the role of Food Service Worker. This position involves a variety of responsibilities centered around food preparation and customer service.Key Responsibilities:Prepare and serve food items according to established recipes and standards.Perform essential prep work, including washing,...

  • Culinary Service Associate

    4 weeks ago

    Adrian, Michigan, United States Compass Group, North America Full time

    Position Overview:We are actively seeking dedicated individuals for the role of Food Service Worker. This position is crucial in ensuring the smooth operation of our dining services.Key Responsibilities:Prepare and present food items according to established guidelines.Conduct food preparation tasks such as washing, peeling, and cutting fruits and...

  • Customer Service Ambassador

    2 weeks ago

    Adrian, Michigan, United States First Defiance Financial Full time

    Customer Service RepresentativeAt First Defiance Financial, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in supporting our mission by providing top-notch service to our clients.Key Responsibilities:Support the company's sales goals by maintaining a high level of customer...

  • Customer Service Ambassador

    2 weeks ago

    Adrian, Michigan, United States First Defiance Financial Full time

    Customer Service RepresentativeAt First Defiance Financial, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing top-notch service to our clients.Key Responsibilities:Support the company's sales goals by maintaining a high level of customer...

  • Customer Service Ambassador

    2 weeks ago

    Adrian, Michigan, United States First Defiance Financial Full time

    Customer Service RepresentativeAt First Defiance Financial, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing top-notch service to our clients.Key Responsibilities:Support the company's sales goals by maintaining a high level of customer...

  • Customer Service Representative

    1 week ago

    Adrian, Michigan, United States First Federal Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Bank. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, processing daily transactions, and identifying opportunities to grow our business.Key...

  • Customer Service Representative

    7 days ago

    Adrian, Michigan, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Representative

    2 weeks ago

    Adrian, Michigan, United States Domino's Franchise Full time

    **Job Summary**We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.**Key Responsibilities:**Respond...

  • Customer Service Ambassador

    3 weeks ago

    Adrian, Michigan, United States First Defiance Financial Full time

    Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Defiance Financial. As a key member of our retail team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Adrian, Michigan, United States Sodexo S A Full time

    About the RoleSodexo is seeking a skilled Customer Service Representative to join our team as a Cashier/Food Service Worker. In this role, you will be responsible for providing exceptional customer service, operating the cash register, and preparing and serving food in a fast-paced food service environment.Key ResponsibilitiesOperate the cash register and...

  • Customer Service Representative

    3 weeks ago

    Adrian, Minnesota, United States Maverik Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Team Member to join our team at Maverik. As a Retail Team Member, you will be the face of our company, providing exceptional customer service and creating a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service: Provide top-notch customer service in a...