Order Management Specialist I

4 weeks ago

Raleigh, United States Lucid Software Full time

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

We are looking for someone to join our Revenue Operations team as part of Order Management. As part of this team, you will work with senior management to ensure that both customers and sales representatives are supported through Lucid's sales process. We encourage you to apply for this role if you have a passion for Lucid's technology and a desire to work in a role that is continuously evolving as our organization grows.

Responsibilities

  • Work directly with sales reps to process order requests of varying size and complexity in our CRM and billing systems
  • Ensure compliance with published sales and business approval policies
  • Ensure completeness and accuracy of bookings, license provisioning, and customer invoicing
  • Develop an in-depth understanding of licensing models and recommend contract structures based on client use cases
  • Be an advocate and partner to internal organizations by understanding the complex needs of the sales and Revenue Operations organizations
  • Drive process improvements to current order process to improve sales rep experience as well as reduce overall processing time
  • Other duties as assigned
Requirements
  • High attention to detail and a drive to achieve high accuracy rates
  • Ability to understand and follow complex processes
  • Positive attitude and willingness to adapt to evolving processes
  • Strong communication and interpersonal skills; must be able to work well with sales, operations, customer success, and accounting teams
  • Passion for working cross-departmentally with internal customers and stakeholders on complex business processes and projects
  • Ability to work both independently and collaboratively to achieve shared team objectives
  • Innovative, highly motivated, and success driven approach to work activities
  • Excellent work ethic and problem solving skills
Preferred Qualifications
  • 1-2 years experience in deal desk, accounts receivable, order management, business operations, or similar role
  • Bachelor's Degree in Business, Accounting, Finance, Information Systems, or similar field
  • Experience working in Salesforce or other CRM systems
  • Experience working in a billing, invoicing, or order management system

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