Order Entry Specialist

7 days ago


Raleigh, North Carolina, United States Cross Usa Full time

To be considered for this position applicants must reside within a four hour radius of Gastonia, NCJOB SUMMARYYou will be a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the Automation Group Order Management and Sales Team.

This position is a focal point for our order processing including order entry, new customer set up, and price checking.

You will be able to work as part of a dynamic, fast-paced, high performing customer support team.
ESSENTIAL FUNCTIONS
  • Swiftly enter customer orders, adhering to our approval requirements and workflow process.
  • Build and maintain knowledge of order entry and order management processes
  • Manage all orders coming in through AG's email inbox
  • Add new customers to the system including contact information
  • Update contact information for existing customers
  • Provide excellent communication by assigning tasks for the next step in the process in NetSuite and effectively utilizing the memo fields.
ADDITIONAL RESPONSIBILITIES* Process orders to meet company performance guidelines
  • Work under general supervision and rely on experience and judgment to accomplish goals
  • Attend ongoing training; retain the knowledge of processes and procedures
  • Assist with special customer support projects as requested by managementEDUCATION & EXPERIENCE
  • High School/GED required and 3+ years of order entry/data entry experience (preferably in an industrial marketplace)
  • Associate or Bachelors degree preferred and 1-2 years order entry experience.

REQUIRED COMPETENCIES
  • Computer literate and highly productive in a multi-window environment
  • Google Business Apps and Microsoft Office
  • Excellent keyboard skills quick and accurate
  • ERP literate, NetSuite preferred
  • Excellent communication skills especially phone and email communications
  • Detail oriented and highly organized
  • Above average knowledge of customer service principles and practices
  • Above average math and problem solving skillsCore Competencies
  • Customer Focus
  • Communicates Effectively
  • Drives Results
  • Optimizes Work Processes
  • Self developmentPHYSICAL & MENTAL REQUIREMENTS
  • Sit at a desk, with minimal breaks, for up to four hours at a time.
  • Perform data entry for up to four hours at a time with minimal breaks
  • Spend extended lengths of time viewing computer screens
  • Possess a clear and articulate speaking voice
  • Must be highly organized, with a well-developed ability to multi-task.
  • Possess the ability to quickly learn and retain vendor-related information and company policies and procedures.
  • Possess the ability to perform mathematical calculations and understand the mathematical concepts related to profit and margin.
  • A high degree of self-control and the ability to interact with others in a businesslike and professional manner
  • Ability to efficiently and calmly work in a fast-paced dynamic work environment


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