Call Center Customer Service Representative

2 weeks ago

Fort Worth, United States American Telephone and Telegraph Company Full time

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**Call Center Customer Service Representative**

** Fort Worth, Texas**

**Call Center Customer Service Representative**

** Fort Worth, Texas**

**exciteexcite**

Put your customer skills to work on the front line of our operations.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Call Center**

* A high school diploma or have earned your GED

* A willingness to develop your customer service/sales skills

* Familiarity with Windows computers

A job with AT&T as a Service Representative can provide you with exactly that Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more Our Service Representatives are responsible for customer support in our high-paced call centers. What you'll do as an AT&T Service Representative:

* Consult with customers to recommend a variety of AT&T products and services to meet our customers needs

* Provide AT&T customers with a positive service experience

* Interact with multiple online systems while speaking with customers

* Meet service objectives in a fast paced call center environment

Our Service Representatives must be able to:

* Complete on-the-job and/or classroom training as required to remain on the job

* Work day, evening, night, weekend and/or split shifts if required

* AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

* Qualify on pre-employment screening

> Customer Experience Assessment - Sales (CEA-Sales)

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> Customer Service Assessment (CSA)

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**Job ID** 2171723 **Date posted** 02/23/2022 **Benefits**

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Conditional job offer

Drug screening and background check

Congratulation and welcome to AT&T

Review this page and make sure this role is what you would expect

Complete online application

Complete the assessment Phone Interview

In-person interview and role-play

Conditional job offer

Drug screening and background check

Congratulation and welcome to AT&T

Review this page and make sure this role is what you would expect

Complete online application

Complete the assessment Phone Interview

In-person interview and role-play

Conditional job offer

Drug screening and background check

Congratulation and welcome to AT&T

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