Turndown Attendant

3 months ago

Beverly Hills, United States L'Ermitage Beverly Hills Full time

L'Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.

Scope of the Position:

Reporting to our Housekeeping Management/Supervisory team, the Turndown Attendant provides turndown service and cleans guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

  • Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
  • Create positive guest relations by anticipating guests' needs, responding promptly and always acknowledging guests.
  • Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Clean and service assigned rooms in accordance with service procedures and standards.
  • Provide turndown service to designated rooms.
  • Transport turndown cleaning supplies, turndown/guest room amenities and linens to assigned guest rooms.
  • Replace soiled bed sheets and turndown bed.
  • Remove all dirty terry and replace with clean pair to designated layout.
  • Place specified items in designated locations (turndown amenity/cards, IRD menu, bathrobe, TV remote control).
  • Set radio to designated station and volume.
  • Close drapes.
  • Set lighting to and thermostat to designated levels.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Update status of rooms cleaned and turned down.


Skills/Knowledge Required:
  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
  • The ability to maintain confidentiality of guest information and pertinent Hotel data.
  • Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.


Physical Requirements:
  • Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Qualification Standards:
  • Education: High school graduate or equivalent education preferred.
  • Experience: 1 to 2 years previous experience in a similar position in a luxury hotel preferred.
  • Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).


EOE

L'Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

Hourly Rate: $24.29

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