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Customer Care Representative

5 months ago

Suwanee, United States Essendant Full time

** Customer Care Representative (9am-530pm)**

**Job Category****:** Ind Contributor-NonExempt **Requisition Number****:** CUSTO10921 Showing 1 location **Job Details**

**Description**

* Expedites customer requests.

* Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer.

* Offers suggestions for replacement items when an item is out of stock in the warehouse.

* Upsells products to compliment items ordered by customer.

* Seeks ways to contribute to the company's overall success.

* Processes credit card charges, credits & debits within 48 hours.

* Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools.

* Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.

* Understands and demonstrates Company Core Values.

* Seeks ways to contribute to the company's overall success

* Performs other duties as assigned.

**Skills/Knowledge Required**

* Strong customer service skills.

* Strong oral and written communication skills.

* Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.

* Strong time management and organizational skills, including ability to manage and prioritize multiple tasks.

* Ability to acquire information from customers to drive solutions and meet customer needs.

* Strong follow up skills to ensure timely resolution in meeting customer needs.

* Ability to learn and navigate Company tools and resources as required by role.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)